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mobile internet not working samsung S3350 chat 335

Started by: rkelly
On: 14/07/2011 | 12:20
Replies: 9
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by: rkelly
on: 14/07/2011 | 12:20

Have a samsung S3350 chat 335. Have loaded WAP and MMS settings sent from giffgaff but still can't access internet. Any solutions?

Message 1 of 10
by: richy99
on: 14/07/2011 | 12:21

does it show a connection at all? you should see a G/E/3G/H if the settings are correct and it is connected correctly for data

These are my own personal opinions and do not necessarily reflect that of Giffgaff and their employees
Message 2 of 10
by: samsams88
on: 14/07/2011 | 12:22
check if theres a data bar on your SIM http://bit.ly/giffgaffagent Smiley Happy
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 3 of 10
by: as7861
on: 14/07/2011 | 12:22

@rkelly wrote:

Have a samsung S3350 chat 335. Have loaded WAP and MMS settings sent from giffgaff but still can't access internet. Any solutions?


Hey have you checked your settings are right ?

 

If so could try to restart your phone. Sometimes the settings will take affect after a restart.

- Amer Get a free giffgaff Sim
Message 4 of 10
by: martinwallis
on: 14/07/2011 | 12:25 edited: 14/07/2011 | 12:28

I think you need to do this manually,

 

Internet:

 

You'll need to complete all the steps below for these settings to work.

The phone has an Optical Trackpad and two soft keys on either side of this.

The Trackpad can also be pressed to select options.

  1. Press Menu (left soft key)
  2. Highlight Settings and Select (press trackpad)
  3. Highlight Network and Select (press trackpad)
  4. Highlight Connections and Select (press trackpad)
  5. Press Yes (left soft key) the the warning message The menu manages connection profiles. Incorrect configuration will prevent online connection. Continue?
  6. Press Options (left soft key)
  7. Highlight Create and Select (press trackpad)
  8. Highlight the Set name box and enter Giffgaff - GPRS
  9. Highlight the Home URL box and enter http://giffgaff.com/mobile
  10. Highlight Bearer and Change (press trackpad)
  11. Highlight GPRS and Change (press trackpad)
  12. Highlight Proxy and Change (press trackpad) so On is highlighted
  13. Highlight the Address box and enter 193.113.200.195
  14. Highlight the Port box and enter 8080
  15. Highlight the Linger time (sec) box and enter 120
  16. Highlight DNS and Change (press trackpad) so Off is highlighted
  17. Skip passed DNS 1 and DNS 2 as this are preset at 0.0.0.0
  18. Highlight Access name and enter giffgaff.com
  19. Highlight the User ID box and enter giffgaff
  20. Highlight the Password box and enter password 
  21. Select Save then press Yes (left soft key)
  22. Select Back, times (right soft key)
  23. Highlight Internet and Select (left soft key)
  24. Press Options and Select (left soft key)
  25. Highlight Settings and Select (left soft key)
  26. Highlight Internet profiles and Select (left soft key)
  27. Highlight giffgaff - GPRS and press the trackpad to select (a dot will appear next to your chosen profile)
  28. Select Back, 3 times (right soft key) to return to the standby screen.

Finally, restart the phone.

 

MMS:

 

You'll need to complete all the steps below for these settings to work.

The phone has an Optical Trackpad and two soft keys on either side of this.

The Trackpad can also be pressed to select options.

   1. Press Menu (left soft key)
   2. Highlight Settings and Select (press trackpad)
   3. Highlight Network and Select (press trackpad)
   4. Highlight Connections and Select (press trackpad)
   5. Press Yes (left soft key) the the warning message The menu manages connection profiles. Incorrect configuration will prevent online connection. Continue?
   6. Press Options (left soft key)
   7. Highlight Create and Select (press trackpad)
   8. Highlight the Set name box and enter giffgaff - MMS
   9. Highlight the Home URL box and enter http://mmsc.mediamessaging.co.uk:8002
  10. Highlight Bearer and Change (press trackpad)
  11. Highlight GPRS and Change (press trackpad)
  12. Highlight Proxy and Change (press trackpad) so On is highlighted
  13.  Highlight the Address box and enter 193.113.200.195
  14. Highlight the Port box and enter 8080
  15. Highlight the Linger time (sec) box and enter 120
  16. Highlight DNS and Change (press trackpad) so Off is highlighted
  17. Skip passed DNS 1 and DNS 2 as this are preset at 0.0.0.0
  18. Highlight Access name and enter giffgaff.com
  19. Highlight the User ID box and enter giffgaff
  20. Highlight the Password box and enter password
  21. Select Save then press Yes (left soft key)
  22. Select Back, 3 times (right soft key)
  23. Highlight Messages and Select (left soft key)
  24. Highlight Settings and Select (left soft key)
  25. Press Options and Select (left soft key)
  26. Highlight Settings and Select (left soft key)
  27. Highlight Multimedia messages and Select (left soft key)
  28. Highlight Multimedia messages profiles and Select (left soft key)
  29. Highlight giffgaff - MMS and press the trackpad to Set (a dot will appear next to your chosen profile)
  30. Select Back, 5 times (right soft key) to return to the standby screen

 

From this thread:

 

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/Internet-access-for-Samsung-WiFi/m...

Get a free Giffgaff Sim

Message 5 of 10
by: nikinaki23
on: 30/09/2011 | 22:21

Ive just got this phone today and im having the same problem. Ive entered the information manually and its still not working. Ive got full signal but the internet keeps switching from E and G (?)  

Message 6 of 10
by: mgb2
on: 30/09/2011 | 22:32 edited: 30/09/2011 | 22:37

@nikinaki23 wrote:

Ive just got this phone today and im having the same problem. Ive entered the information manually and its still not working. Ive got full signal but the internet keeps switching from E and G (?)  


E is EDGE which is 2.5g

G is prob GPRS which is 2g

E will give you a bit of usability but its not fast so no youtube etc

there is guide for this phone, i'll look

seems martinwallis above is spot on. theres lots of it so double check slowly

the other thing is are there other settings (from t-mobile or Voda etc) you can delete?

you may have to select GG settings in the browser when you connect

 

Manual Settings:

GPRS-3G Settings

Connection Name: giffgaff - GPRS
APN - Access Point Name: giffgaff.com
Proxy Server Address: 193.113.200.195
Proxy Port:8080
Login - Username: giffgaff
Password: password
MCC: 234
MNC: 10


MMS Settings

Connection Name: giffgaff - MMS
APN - Access Point Name: giffgaff.com
Username: giffgaff
Password: password
Server: http://mmsc.mediamessaging.co.uk:8002
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

 

Step by step:

 

You'll need to complete all the steps below for these settings to work.

The phone has an Optical Trackpad and two soft keys on either side of this.

The Trackpad can also be pressed to select options.

  1. Press Menu (left soft key)
  2. Highlight Settings and Select (press trackpad)
  3. Highlight Network and Select (press trackpad)
  4. Highlight Connections and Select (press trackpad)
  5. Press Yes (left soft key) the the warning message The menu manages connection profiles. Incorrect configuration will prevent online connection. Continue?
  6. Press Options (left soft key)
  7. Highlight Create and Select (press trackpad)
  8. Highlight the Set name box and enter Giffgaff - GPRS
  9. Highlight the Home URL box and enter http://giffgaff.com/mobile
  10. Highlight Bearer and Change (press trackpad)
  11. Highlight GPRS and Change (press trackpad)
  12. Highlight Proxy and Change (press trackpad) so On is highlighted
  13. Highlight the Address box and enter 193.113.200.195
  14. Highlight the Port box and enter 8080
  15. Highlight the Linger time (sec) box and enter 120
  16. Highlight DNS and Change (press trackpad) so Off is highlighted
  17. Skip passed DNS 1 and DNS 2 as this are preset at 0.0.0.0
  18. Highlight Access name and enter giffgaff.com
  19. Highlight the User ID box and enter giffgaff
  20. Highlight the Password box and enter password 
  21. Select Save then press Yes (left soft key)
  22. Select Back, 3 times (right soft key)
  23. Highlight Internet and Select (left soft key)
  24. Press Options and Select (left soft key)
  25. Highlight Settings and Select (left soft key)
  26. Highlight Internet profiles and Select (left soft key)
  27. Highlight giffgaff - GPRS and press the trackpad to select (a dot will appear next to your chosen profile)
  28. Select Back, 3 times (right soft key) to return to the standby screen.

Finally, restart the phone.

 

Here is MMS:

 

You'll need to complete all the steps below for these settings to work.

The phone has an Optical Trackpad and two soft keys on either side of this.

The Trackpad can also be pressed to select options.

    Press Menu (left soft key)
    Highlight Settings and Select (press trackpad)
    Highlight Network and Select (press trackpad)
    Highlight Connections and Select (press trackpad)
    Press Yes (left soft key) the the warning message The menu manages connection profiles. Incorrect configuration will prevent online connection. Continue?
    Press Options (left soft key)
    Highlight Create and Select (press trackpad)
    Highlight the Set name box and enter giffgaff - MMS
    Highlight the Home URL box and enter http://mmsc.mediamessaging.co.uk:8002
    Highlight Bearer and Change (press trackpad)
    Highlight GPRS and Change (press trackpad)
    Highlight Proxy and Change (press trackpad) so On is highlighted
    Highlight the Address box and enter 193.113.200.195
    Highlight the Port box and enter 8080
    Highlight the Linger time (sec) box and enter 120
    Highlight DNS and Change (press trackpad) so Off is highlighted
    Skip passed DNS 1 and DNS 2 as this are preset at 0.0.0.0
    Highlight Access name and enter giffgaff.com
    Highlight the User ID box and enter giffgaff
    Highlight the Password box and enter password
    Select Save then press Yes (left soft key)
    Select Back, 3 times (right soft key)
    Highlight Messages and Select (left soft key)
    Highlight Settings and Select (left soft key)
    Press Options and Select (left soft key)
    Highlight Settings and Select (left soft key)
    Highlight Multimedia messages and Select (left soft key)
    Highlight Multimedia messages profiles and Select (left soft key)
    Highlight giffgaff - MMS and press the trackpad to Set (a dot will appear next to your chosen profile)
    Select Back, 5 times (right soft key) to return to the standby screen

 

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Message 7 of 10
by: 573w1e
on: 30/09/2011 | 23:23
If you got the phone from another network, just make sure you delete their old settings and have selected the new GiffGaff ones
Please dont forget to Accept as Solution if I solved your problem.
And please give Kudos if it helped in any way at all Smiley Very Happy (The little star under my name)
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Message 8 of 10
by: nikinaki23
on: 09/10/2011 | 10:30

Thankyou for that, i filled everything in fine and it still didnt work. However, i worked out what the problem was. 

Basically if you buy a phone which isnt unlocked and contracted to 02, this phone will automatically try and connect itself to it everytime. (For example even when you try and connect to giffgaff GPRS through settings - network - connections)

 -

To fix this if you go onto the Internet Browser, select Options - Settings - Preferences, then select Internet Profiles. You'll probably find its selected to the default service provider so select giffgaff GPRS. Also go back a page and do the same with the VOD settings. 

 

The internet should now work!!!! Hope this helps anyone having the same trouble as me. 

Message 9 of 10
by: puremetaljedi
on: 04/07/2012 | 23:18
+1 for the above comment! good lad!!
Message 10 of 10