Knowledge Base

my number has been moved and hacked??

Started by: charlyw85
On: 30/12/2018 | 18:59
Replies: 13

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by: charlyw85
on: 31/12/2018 | 13:06
yeah, well i have had no service with giffgaff at all and no one can contact me on my phone number. So it think it definetely has been suspended. I reported to giffgaff within 4 minutes of recieving the text and it seems that the number is still in use. Just spoken to apple to be able to get in to my icloud account as i have two factor verification on and so the verification texts are going to the fraudsters. As they said the phone number is still in use and hasnt been disabled. Just ridiculous that it is taking giffgaff so long just to disable it. I cant change so many of my passwords as they all have two factor verification (which i thought was meant to be more secure!) maybe its a new scam. Get the phone number first and then nobody can change their passwords quickly enough.

Message 11 of 14
by: giffgaff20147
on: 31/12/2018 | 13:16


Hello have you recieved any emails saying from giffgaff and asking you for details or to login in if so you have been scammed never login other than app or go to your normal login method ,

giffgaff will never give you a link for details ,


you must change your password ,

please see this

Message 12 of 14
by: charlyw85
on: 31/12/2018 | 13:40
I had the text messsage from giffgaff that is mentioned in that sim swap announcement link. I responded within 4 minutes of getting that text and it has taken giffgaff nearly 24 hours to action anything and still my number has not been disabled and fraudsters can get in to any of my accounts with two factor authentication on (which is most as i thought that was meant to be more secure and sensible!)
My giffgaff acount password has been changed but they are still using my number and I can't change my passwords on lots of accounts as the verfication code gets sent to that number! ARG!!!
Message 13 of 14
by: dez_d
community giff-staffer

on: 31/12/2018 | 14:27



Hope you got the PM I sent you. My advice due to the holidays is to perform a SIM swap and take control back of your account.


This can be difficult if you don't have a spare SIM. You already have the link for 'giffgaff in shops' but you might be able to get one hand delivered or information on a local shop.


Head over here -

Pop in your local area and with fingers crossed you might have a giffgaffer local to you.



giffgaff Educator

Message 14 of 14