Knowledge Base

new debit card

Started by: member38259
On: 18/01/2019 | 18:12
Replies: 5

by: member38259
on: 18/01/2019 | 18:12

I've recently changed the debit card details on my account, the address matches etc but I changed it when the card payment was due. How do I get it now to 'collect' the payment?

Message 1 of 6
by: hunterchunk
on: 18/01/2019 | 18:18

Hello @member38259 you just need purchase your goodybag and then mark it as recur. You can tick recur your goodybag here

Message 2 of 6
by: weetinamc
on: 18/01/2019 | 18:18

best to turn off recurring goodybag save the details a goodybag manually then you can recur it again later

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Message 3 of 6
by: natty88
on: 18/01/2019 | 18:19

@member38259 when you change credit card details you then need to manually purchase your goody bag here make sure recur is disabled here firstly 


Then click the goody bags link click one needed add to your basket then click continue this will give the payment options page click on pay by credit card payment then click confirm my order once that's done goto your dashboard via here


And below goody bag will state why not set your goody bag to recur monthly so you don't need to worry click and follow instructions given to reset recur monthly again

Get a free giffgaff Sim
Message 4 of 6
by: spacefrog
on: 18/01/2019 | 18:19



You can check the card details here to check they are correct, My payments

 and also on the same page turn off auto recur.

then go here and choose the goodybag Buy a goodybag When you see the goodybag in your dashboard here

 then turn auto recur back on.....Smiley Happy

I hope this helps.

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Message 5 of 6
by: member38259
on: 02/02/2019 | 09:23
Thank you natty88 for your reply but I can't seem to find 'recur monthly' and when I go to purchase the goodybag again, is it necessary I need to order another SIM card?
Message 6 of 6