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no internet

Started by: greenc3
On: 21/06/2013 | 06:27
Replies: 5
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by: greenc3
on: 21/06/2013 | 06:27

I bought a £10.00 goodybag on the 15th June and yesterday 20th June i received a text tell me i dont have any internet left. Can anyone please explain to me why.

Message 1 of 6 (131 Views)
by: alexc44
on: 21/06/2013 | 06:29
How much data have you used?
A £10 goodybag only has a 1GB data allowance.
Message 2 of 6 (130 Views)
by: jjrutt
on: 21/06/2013 | 06:31
Did you top up or top up then purchase a goodybag it is a 2 stage process. If you go to your account home page is it definatly active.
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Message 3 of 6 (125 Views)
by: harry58
on: 21/06/2013 | 06:36

If you received a txt to say you have no Internet you must have used all of your data have a look on the right as you login to see if you have it will show you there

Message 4 of 6 (120 Views)
by: ayanenigma
on: 21/06/2013 | 06:38
You might have used up the entire 1 GB of internet that comes with the 10 GB goodybag.

I also wonder how you could do it Smiley Happy but its better you ask an agent on the mobile internet usage.

Ask an Agent @ - http://bit.ly/giffgaffagent
you'll have a 24 hour wait for the agent but You can contact an educator on this link to chase up the agent to get it sorted http://bit.ly/giffgaffcontacts after 24 hours who will folloup with teh agents.

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If your query is solved please click "ACCEPT A SOLUTION" !!!


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Message 5 of 6 (117 Views)
by: dalan
on: 21/06/2013 | 06:44
Its probably because you have used up your 1gb allowance. Check on your gg dashboard. If so, you need to top up your credit and use that until a new gb can start.
Also see here. Exceeding data allowance


"What happens if I exceed your data allowance.
If you've used up your data allowance before your goodybag expires, GG will send a notification to your phone to let you know. You will be charged at 2p/MB for the life of your goodybag, but once your goodybag expires, standard payg rates will apply.

Payg rates
Mobile Internet:
Mobile Internet is charged at 20p a day (up to 20MB).If you use between 1MB and 20MB you will only be charged 20p/day. If you go over 20MB you'll be charged extra at 20p/MB.

If it helps,
Feel free to use this post at a later date


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Message 6 of 6 (107 Views)