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not registered on network?

Started by: londontess
On: 30/05/2015 | 13:20
Replies: 6
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by: londontess
on: 30/05/2015 | 13:20
When I try & dial out from my contacts it says not registered on network
It does this a few times...i try 2 access the number different ways call logs etc & eventually it dials out but there is no direct method. Any advice welcome. I live central & over the last week a notification will flash up every few minutes for no signal too...This is also new..
Message 1 of 7
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by: hiteshjani
on: 30/05/2015 | 13:32

Hi there

Sorry your having these problems have your tried to check if there are any network outages in the area you are in: go to link to check if there is poor network in your area.
http://giff.ly/ggservice

If the network is fine then try turning your phone off, waiting 5 mins and turn it back on,

Also try doing a manual roam to see if that helps
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

furthermore try turning air-plane/flight mode on and then back off.

Also try resetting your network settings you will find this option in setting > networks

to contact a giffgaff agent about this issue , To contact an agent follow this link https://giffgaff.com/support/ask/call , giffgaff agents may take up to 24hours to reply

Hope this helps
Cheers!
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 4 of 7
by: w69d
on: 30/05/2015 | 13:24
Hi, there could be a couple of things that are causing this,check to see if there are any outages on the network where you are by putting your postcode into the link here

http://www.bit.ly/ggservicestatus

If it's fine in your area then you may find that a manual roam will correct the problem by refreshing your phones connection with the 02 (giffgaff) network

If you are unsure here is a link on how to do a manual roam http://is.gd/manualroam

( it may also help by just restarting your phone )
Message 2 of 7
by: mathew40
on: 30/05/2015 | 13:27
Hi there @londontess
You should check the signal in your area first, by clicking onto this link here https://giffgaff.com/coverage-and-service

If you could also try turning your device OFF and take your sim card out, then wait 5 minutes,and turn your device ON again,as this can help in most cases.
Also try turning your airplane mode ON and OFF again.
Please be aware that the signal checker website is updated hourly, so there may be a current issue that's
not showing at the moment,so keep checking the signal checker website over the next few hours or so for any new updates.
If the signal checker is showing NO reported issues,can you also perform a manual roam,,which basically is searching for networks on your device.
Go to your phone's "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual, and list of available networks will be displayed after a few moments, ( be patient whilst your device starts searching for all the available networks) .
Once all the available networks are showing,
Select any other network that is not your own network,and After a few moments you will see "No Service" on the display.
Now select your home provider(which is O2/giffgaff) network and change the selection back to Automatic,and see if that helps.

Please also check out this great guide here http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794
Get a free giffgaff Sim
Message 3 of 7
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by: hiteshjani
on: 30/05/2015 | 13:32

Hi there

Sorry your having these problems have your tried to check if there are any network outages in the area you are in: go to link to check if there is poor network in your area.
http://giff.ly/ggservice

If the network is fine then try turning your phone off, waiting 5 mins and turn it back on,

Also try doing a manual roam to see if that helps
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

furthermore try turning air-plane/flight mode on and then back off.

Also try resetting your network settings you will find this option in setting > networks

to contact a giffgaff agent about this issue , To contact an agent follow this link https://giffgaff.com/support/ask/call , giffgaff agents may take up to 24hours to reply

Hope this helps
Cheers!
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 4 of 7
by: londontess
on: 30/05/2015 | 14:34
The manual roam seems to have worked cheers!
Also was able to see that a mast is not working in my area.
Cheers for the support.
Have a great day
Message 5 of 7
by: londontess
on: 30/05/2015 | 14:48
Thanks Mathew 40
Hiteshjani
W69D
This has been bugging me for days!
Smiley Happy
Message 6 of 7
by: shareen260
on: 30/05/2015 | 15:09
Check you're service!
Reboot you're phone
Message 7 of 7