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number is deleted

Started by: hooooorni
On: 23/04/2018 | 23:35
Replies: 4
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by: hooooorni
on: 23/04/2018 | 23:35

Hi,

 

today i logged on my account to buy a goodybag (last time I did than 24th Aprill, 2017.) but I noticed, that my number is deleted. Is any chance to get back my phone number?

 

Cheers

Message 1 of 5
by: jt_21
on: 23/04/2018 | 23:59

hooooorni wrote:

Hi,

 

today i logged on my account to buy a goodybag (last time I did than 24th Aprill, 2017.) but I noticed, that my number is deleted. Is any chance to get back my phone number?

 

Cheers

@hooooorni 2017 ? sim cards deactivate when not used or topped up once in 6 months see https://community.giffgaff.com/t5/Solve-your-questions/Why-is-my-phone-number-deactivated/ta-p/82104...

the number will have been recycled and no way to get it back Smiley Sad

 

Message 2 of 5
by: nglen21
on: 24/04/2018 | 07:32
@hooooorni

If, you don't top up or use the service for 6 or more months then the SIM is deactivated and number recycled.

Sorry, to inform that once number is recycled then it cannot be retrieve.
Message 3 of 5
by: sjd75
on: 24/04/2018 | 07:53

Hello.... has you have not used the sim in the last 6 months the sim will have become deactivated..

Message 4 of 5
by: demonix00
on: 24/04/2018 | 21:43
Since you haven't used the SIM card in almost a year, it would have been deactivated 6 months ago and the number recycled and unfortunately there is no way to retrieve the number once it's been put back into the pool of available numbers (and it's most likely been assigned to another SIM card already).
Message 5 of 5