number port in

I set up to port my number in to giffgaff yesterday but it hasn't happened. My old SIM is still active and although the giffgaff one works its on the number allocated to it not my number I wanted to bring with me. The port in process cancels my contract with my old provider but this needs to happen before Monday otherwise I'm tied into a 12 month contract with them, hence trying to set the port in date for Friday. So, will/can the number be ported by then - if not can i reverse the process as I'll then need to keep my number with my old SIM if I'm stuck on a 12 month contract.

Message 1 of 10

by: bigdaveuk
on: 30/05/2015 | 10:20

transfer numbers do not happen over weekends mate, you have no choice to wait till monday to sort this out, mean while message a agent
https://giffgaff.com/support/ask

Message 2 of 10

by: mathew40
on: 30/05/2015 | 10:20

Hi there @grahamkfrench
You may need to speak to a giffgaff agent here https://giffgaff.com/support/ask/transfer
A response may take up to 24hrs during busy periods, but should be much sooner in most cases.

You can check the status of your request here http://giffgaff.com/support/transfer When your number transfer has completed, you should see your transferred number on your dashboard here https://giffgaff.com/dashboard

Message 3 of 10

by: grahamkfrench
on: 30/05/2015 | 10:21

Yeah thanks I've done that

Message 4 of 10

by: grahamkfrench
on: 30/05/2015 | 10:23

Well that's the confusion - the trasfer and dashboard both say its happened, but it hasn't. So this causes a problem in that the system can't update me on progress as it thinks it is all completed. I've had both SIM cards in and out several times to see if an update comes through but nothing has.

Message 5 of 10

by: mathew40
on: 30/05/2015 | 10:23

Hi there again @grahamkfrench
A giffgaff agent will get back to you over the next few hours or so, so thanks for being really patient.
To read your messages from an agent,please click onto the link below thankyou.

https://giffgaff.com/support/questions

Message 6 of 10

by: figment_uk
on: 30/05/2015 | 10:23

@grahamkfrench

What date and approximate time did you submit your transfer request?

If you're currently reaching the end of your contract with your existing provider, how can you be committed to a further 12 months if your port does not happened? Unless you've agreed to another contract period, your account should be 'out of contract' and cancellable with 30 days notice.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 7 of 10

by: solidsnake86
on: 30/05/2015 | 10:24

Hi @grahamkfrench

Please raise this with a giffgaff agent about the transfer if it hasn't completed on the requested day see here https://giffgaff.com/support/ask/transfer to contact a giffgaff agent a response from a giffgaff agent can take up to 24 hours but they usually reply in a couple.

Message 8 of 10

by: grahamkfrench
on: 30/05/2015 | 10:32

The problem was I originally started a deal with BT mobile and despite a BT agent telling me you could tether with thweir packages, you can't. So I'm in the 14 day cooling off period, hence deciding to go with giffgaff, but if i manually cancel the deal I lose my number and can't port it. The only way I can cancel the contract and keep my number is to port it within the 14 days - which expires on 1st June.

Message 9 of 10

by: grahamkfrench
on: 30/05/2015 | 10:33

I submitted the request at about 2000 on Wednesday 27th May

Message 10 of 10