Well that's the confusion - the trasfer and dashboard both say its happened, but it hasn't. So this causes a problem in that the system can't update me on progress as it thinks it is all completed. I've had both SIM cards in and out several times to see if an update comes through but nothing has.
What date and approximate time did you submit your transfer request?
If you're currently reaching the end of your contract with your existing provider, how can you be committed to a further 12 months if your port does not happened? Unless you've agreed to another contract period, your account should be 'out of contract' and cancellable with 30 days notice.
The problem was I originally started a deal with BT mobile and despite a BT agent telling me you could tether with thweir packages, you can't. So I'm in the 14 day cooling off period, hence deciding to go with giffgaff, but if i manually cancel the deal I lose my number and can't port it. The only way I can cancel the contract and keep my number is to port it within the 14 days - which expires on 1st June.