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only one goody bag per month?

Started by: gbednarekk
On: 08/02/2018 | 10:57
Replies: 4
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by: gbednarekk
on: 08/02/2018 | 10:57

Hi,

 

"You can only use one goodybag per month but it is possible to purchase a new goodybag if you have used up the allowance of the active goodybag"

 

1. Does it mean that I can not start a new goodybag during the one month period since I started my active goodybag?

What can I do if I have used up my data allowance of the active goodybag after 2 weeks and need more internet data? Do I have to wait for next 30-day pariod to start another goodybag or can I start it earlier?

 

2.How is the one-month period calculated? -is it 30 days since I activated a goodybag?

 

Thanks,

Greg

Message 1 of 5
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by: sammy103
on: 08/02/2018 | 10:58 edited: 08/02/2018 | 11:06

Hi @gbednarekk

1) If you are running low on minutes or mobile data giffgaff give you the option to start a goodybag early. Please note when you start a bundle early it will replace your current live one.

To qualify you will need to have less than 50 minutes or 50MB left on the live bundle.

Simply follow the steps below to start a goodybag early or you can follow the video tutorial here https://www.youtube.com/watch?v=aXOph2WF9Jo

1.Log in and go to http://giffgaff.com/dashboard
2.If you have less than 50 minutes or 50MB left in your goodybag, a message will appear under "My goodybags"
3.If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4.If you have a queued goodybag, you can decide to start your queued goodybag right now,
5.If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6.Again note when you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7.When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8.Your new goodybag is active and is visible in http://giffgaff.com/dashboard

 

2) A goodybag last a calendar month from the day it's bought e.g 30 days. For more details on giffgaff goodybags check out this https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-goodybags-and-gigabags/ta-p/3521193 link

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 5
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by: dalan
on: 08/02/2018 | 10:58

Hello @gbednarekk 

If you've used up your allowance before your goodybag or gigabag expires, GG will send a notification to your phone to let you know. You will need to top up your credit in your account to carry on using data, calls or texts.

If you have less than 50mb of data, or 50 minutes of call time on your goodybag or gigabag. You can cancel your current Goodybag or gigabag and buy a new one or start a queued one straight away. This will then cancel your current one, and you will lose anything left on it.
See link


http://community.giffgaff.com/t5/Announcements/Introducing-Early-Re-purchase-on-Goodybags-and-Gigaba...

Get a free giffgaff Sim
Message 2 of 5
by: danhamman
on: 08/02/2018 | 10:58

1. if you have less than 50mb or 50 mins left - you can start a queued goodybag early

 

2. the goodybag runs for the amount of days in the month that it started (ie. Feb would be 28)

 

@gbednarekk

.:.
Message 3 of 5
by: sammy103
on: 08/02/2018 | 10:58 edited: 08/02/2018 | 11:06

Hi @gbednarekk

1) If you are running low on minutes or mobile data giffgaff give you the option to start a goodybag early. Please note when you start a bundle early it will replace your current live one.

To qualify you will need to have less than 50 minutes or 50MB left on the live bundle.

Simply follow the steps below to start a goodybag early or you can follow the video tutorial here https://www.youtube.com/watch?v=aXOph2WF9Jo

1.Log in and go to http://giffgaff.com/dashboard
2.If you have less than 50 minutes or 50MB left in your goodybag, a message will appear under "My goodybags"
3.If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4.If you have a queued goodybag, you can decide to start your queued goodybag right now,
5.If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6.Again note when you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7.When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8.Your new goodybag is active and is visible in http://giffgaff.com/dashboard

 

2) A goodybag last a calendar month from the day it's bought e.g 30 days. For more details on giffgaff goodybags check out this https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-goodybags-and-gigabags/ta-p/3521193 link

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 5
by: rqt
on: 08/02/2018 | 11:01

You can start a new goodybag whenever you have exhaused your data or call allowances on the existing goodybag

 

Goodybags last for 1 calendar month from te start date - so 31 days in January but 28 days in a non leap year February.

Message 5 of 5