Knowledge Base


Started by: shanefearnley
On: 02/07/2014 | 21:41
Replies: 10

by: shanefearnley
on: 02/07/2014 | 21:41

I had money in my pay back bout 37 pounds ive just checked now and its says i have no money or payback and none in paypal whats happened

Message 1 of 11
by: steflouise
on: 02/07/2014 | 21:42
how did you get it as credit or paypal
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Message 2 of 11
by: allan1954
on: 02/07/2014 | 21:42
maybe it has rolled over to december.
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Message 3 of 11
by: shanefearnley
on: 02/07/2014 | 21:43

t had rolled over it would show , its showing as nill everywhere

Message 4 of 11
by: andy_uk2
on: 02/07/2014 | 21:43
How did you choose to take it?
If you didn't choose, did you choose last time?
If you let it roll over twice then it's lost I'm afraid...
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Message 5 of 11
by: adscan
on: 02/07/2014 | 21:44
what did you elect to do with your payback?
Message 6 of 11
by: kamlah87
on: 02/07/2014 | 21:44

You will not receive payback if:


  • You haven't used your phone within the last 3 months (i.e. haven't made a call/sent a text/used mobile internet).
  • Your service has been ceased.
  • You have a pending PAC (port out).
  • Your service has been barred for non use.
  • You have been banned from the community / all giffgaff services.
  • There is a chargeback pending on a payment to giffgaff.


For full terms please refer to our Terms and Conditions.

Message 7 of 11
by: lewiskendall
on: 02/07/2014 | 21:44
Did you not claim it back ? The new payback has started now July to December contact an agent.
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Message 8 of 11
by: honeybunny19
on: 02/07/2014 | 21:50
It must be a bag on website. Keep checking on it. I believe it will appear in no time again.
Message 9 of 11
by: bluemoonbaz
on: 02/07/2014 | 21:51
If you didnt claim in the June payback it will have rolled over until December payback..
It will say you have no payback as after the June payout the payback total reset to zero
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Message 10 of 11