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phone broken stop payments

Started by: bakersean
On: 23/08/2016 | 11:22
Replies: 7
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by: bakersean
on: 23/08/2016 | 11:22

did not use phone but monies taken, refund account, and close account.Please

Message 1 of 8
by: freedmaniac
on: 23/08/2016 | 11:22

You will need to contact the agents about this. The community cannot access your account.

Message 2 of 8
by: mysticalmianderer
on: 23/08/2016 | 11:23 edited: 23/08/2016 | 11:25

only an agent can look at this.explain this  when clicking the lick below

 

https://giffgaff.com/support/ask

 

 

they will refund

 

 

 

cancel autopayments also here

 

 

this will make sure no charges are made.

 

have card details ready for them to refund you   https://giffgaff.com/profile/payment-details

 

 

Please reward with best answers and kudos when you have been helped by giffgaffers

https://www.giffgaff.com/orders/affiliate/mysticalmianderer
You will get an extra £5 credit when activating a sim from an existing giffgaff member so you will have £15 not £10
Message 3 of 8
by: lynda1962
on: 23/08/2016 | 11:23
@bakersean, hi there, contact an agent as they are the only ones that can deal with your account.

https://giffgaff.com/support/ask
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions


Message 4 of 8
by: astaneely
on: 23/08/2016 | 11:23
Sounds like you have your goodybag set to auto renew. You can switch it off here:
https://giffgaff.com/profile/payment-details#goodybagsettings

You will need to contact an agent about getting a refund:
https://giffgaff.com/support/ask

Get a free giffgaff Sim
Message 5 of 8
by: tazzy19
on: 23/08/2016 | 11:23

@bakersean

 

You appear to have set up a recurring goodybag.

 

Go to https://giffgaff.com/profile/payment-details and

Cancel / turn off any auto top up and save
Cancel / turn off any recurring goodybag and save
Remove your credit / debit card details and save
Ensure you save the changes

Message 6 of 8
by: king1974
on: 23/08/2016 | 11:25
Ask agents for replacement phone or repair and they might be able to refund or stop payments also.
We dont deal in the loans or money side
Hope i helped the more the merryer dont forget kudos and best answer have a good week
a href="https://giffgaff.com/orders/affiliate/king1974" target="_blank">Get a free giffgaff Sim
Message 7 of 8
Highlighted
by: rebelyell
on: 23/08/2016 | 11:26
Sounds like you have your goodybag set to recur so you need to switch that off.

How to cancel your recurring goodybag

Go to: https://giffgaff.com/profile/payment-details Untick the "Recur your selected goodybag" box and click on "Save recurring settings".
 
Go back to "My giffgaff" https://giffgaff.com/dashboard and you'll see that your recurring goodybag has been replaced by the following message " You can switch your goodybag to automatically recur every month".
  
That's it, your recurring goodybag has been canceled. You'll be able to select a new recurring goodybag by clicking on the "recur" link. https://giffgaff.com/profile/payment-details#goodybagsettings

If you ask an agent they might be able to refund you for the goodybag payment that you didn't use.

You can contact an agent by sending a message from this link: https://giffgaff.com/support/ask
Message 8 of 8