only an agent can look at this.explain this when clicking the lick below
they will refund
cancel autopayments also here
this will make sure no charges are made.
have card details ready for them to refund you https://giffgaff.com/profile/payment-details
You appear to have set up a recurring goodybag.
Go to https://giffgaff.com/profile/payment-details and
Cancel / turn off any auto top up and save
Cancel / turn off any recurring goodybag and save
Remove your credit / debit card details and save
Ensure you save the changes