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phone not used for a long time - now "dead"

Started by: rolandbrowning
On: 11/02/2019 | 18:11
Replies: 4
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by: rolandbrowning
on: 11/02/2019 | 18:11

I haven't used my phone in a long time but now I just tried to use it to open a new online account

I was suposed to receive a code. It did not arrive

I realise NOTHING works. No calls ("emergency only") i cannot text. 
I am sure I had credit on there

even when I try to log in for help it is not recognising my phone number and password

Can anyone help ?

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by: brighthulk
on: 11/02/2019 | 18:14
@rolandbrowning
When the last time you used the SIM card? For your SIM and account to remain active, you need to have completed at least one of the following actions within the last 6 months:

Make at least one call, SMS or MMS to another number *
Make at least one connection to the Internet
Make at least one Airtime Credit or goodybag / gigabag purchase
* This does not including calls to Emergency Services or Member Services

If none of the above actions have been done, then your number will have been disconnected and all remaining credit will have been lost.

Should you want to continue to use the giffgaff services, you will need to obtain a new Giffgaff SIM card, activate the SIM and you will be allocated a new random mobile number.

You can order a new Giffgaff SIM here https://giffgaff.com/free-sim-cards . The SIMs are sent first class and should take more than 3 working days to arrive.

You can also have the option to buy a Giffgaff SIM cards in retail stores, such as Tesco, Iceland, Poundland and many others.

When it arrives activate your SIM card here https://giffgaff.com/activate .
Get a free giffgaff Sim
Message 2 of 5
by: brighthulk
on: 11/02/2019 | 18:14
@rolandbrowning
When the last time you used the SIM card? For your SIM and account to remain active, you need to have completed at least one of the following actions within the last 6 months:

Make at least one call, SMS or MMS to another number *
Make at least one connection to the Internet
Make at least one Airtime Credit or goodybag / gigabag purchase
* This does not including calls to Emergency Services or Member Services

If none of the above actions have been done, then your number will have been disconnected and all remaining credit will have been lost.

Should you want to continue to use the giffgaff services, you will need to obtain a new Giffgaff SIM card, activate the SIM and you will be allocated a new random mobile number.

You can order a new Giffgaff SIM here https://giffgaff.com/free-sim-cards . The SIMs are sent first class and should take more than 3 working days to arrive.

You can also have the option to buy a Giffgaff SIM cards in retail stores, such as Tesco, Iceland, Poundland and many others.

When it arrives activate your SIM card here https://giffgaff.com/activate .
Get a free giffgaff Sim
Message 2 of 5
by: giffgafful
on: 11/02/2019 | 18:14
Yep, if you do not use your SIM for a chargeable event at least once every 6 months, your number can get recycled. You would have to start over with a new SIM and phone number, I'm afraid. A fresh SIM activation will be required.
Message 3 of 5
by: robasto
on: 11/02/2019 | 18:14
Hi there, if you haven't used the sim for 6 months or more it will deactivate and any credit will be lost I'm afraid. This is common on all networks.
Get a free giffgaff Sim
Message 4 of 5
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by: rolandbrowning
on: 11/02/2019 | 19:01
Thanks guys. Seems that is indeed what has happened.
Message 5 of 5