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"Emergency Calls Only"

Started by: badboyofrock
On: 24/01/2011 | 10:51
Replies: 16
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by: badboyofrock
on: 24/01/2011 | 10:51

Hey Hey Friends,

 

I have a sony Ericsson C902 phone and every so often, maybe 4 or 5 times a day, the giffgaff operator logo is replaced withe the words "Emergency Calls Only". This is strange given that the signal strength indicator is full. Is this likely to be a sim fault or a phone fault? My wife has a Samsung Tocco Lite on giffgaff and hasn't complianed of the same or similar problem. I have to be honest and admit I have dropped my phone a time or two, which probably doesn't do it any good.

 

I have ordered a new phone on O2 which is coming tomorrow. Is that likely to be ok or do I need a new sim?

 

Thanks in advance,

 

BBOR

Message 1 of 17
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by: xmob
on: 24/01/2011 | 11:32

I once worked for Ericsson so I can tell you that this is not a problem.

 

"Emergency Calls Only" means that your phone doesn't have a signal for your network (giffgaff, o2) but can find a signal for other networks.  This is why the signal meter is showing a good reading.

 

You cannot make normal calls because it's not your network, but emergency calls WILL work (please don't try it!).

Message 10 of 17
by: mondeoman1970
on: 24/01/2011 | 10:54 edited: 24/01/2011 | 10:55

Your new phone from O2 will work fine with GG.

 

If your GG sim still gives you the same problem in the new phone, you can ask for a replacement sim.

 

Get a free Giffgaff Sim
Message 2 of 17
by: ncfc11
on: 24/01/2011 | 10:54

I have used several different phones with giffgaff and not experienced the same problem. 

Message 3 of 17
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by: ovolactohippo
on: 24/01/2011 | 10:54
Perhaps try taking your sim out and cleaning the contacts. Check that it's seated properly seeing as you've dropped it a few times Smiley Wink
Get a free Giffgaff Sim--- with £5 bonus credit

Please give kudos when deserved, and mark the post that solves your question using the options menu on the top right corner of that post Smiley Happy
Message 4 of 17
by: ovolactohippo
on: 24/01/2011 | 10:57
I would suspect the phone in the first instance really so would expect the new phone to sort it out - but it's also possible that it's the sim so I'd experiment with cleaning / trying sim in different phone / trying different sim in current phone to try and pinpoint it Smiley Happy
Get a free Giffgaff Sim--- with £5 bonus credit

Please give kudos when deserved, and mark the post that solves your question using the options menu on the top right corner of that post Smiley Happy
Message 5 of 17
by: badboyofrock
on: 24/01/2011 | 11:01

Thanks very much,

 

If I need a new sim, can I gat my current number/balance/goody bag put on the new one?

 

Cheers,

 

BBOR

Message 6 of 17
by: adam98675
on: 24/01/2011 | 11:03

 


@badboyofrock wrote:

Thanks very much,

 

If I need a new sim, can I gat my current number/balance/goody bag put on the new one?

 

Cheers,

 

BBOR


Yes if your report it lost here http://giffgaff.com/support/lost they will send you a new sim with your number, credit, goodybag on it

 

Message 7 of 17
by: ovolactohippo
on: 24/01/2011 | 11:06
For information though you will have the old sim blocked whilst you wait for the new one if you choose to report it lost
Get a free Giffgaff Sim--- with £5 bonus credit

Please give kudos when deserved, and mark the post that solves your question using the options menu on the top right corner of that post Smiley Happy
Message 8 of 17
by: coloncancer
on: 24/01/2011 | 11:07
Definitely sounds like a phone problem, test for a few days with the new phone and see how it goes. If you still get the error then I would request a replacement SIM using the link adam has supplied. Your number and your credit/goodybag info will be transferred to the new SIM, although you will be without a working number for a couple of days.
Click HERE to request a free SIM card with £5 free credit upon activation.
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Message 9 of 17
by: xmob
on: 24/01/2011 | 11:32

I once worked for Ericsson so I can tell you that this is not a problem.

 

"Emergency Calls Only" means that your phone doesn't have a signal for your network (giffgaff, o2) but can find a signal for other networks.  This is why the signal meter is showing a good reading.

 

You cannot make normal calls because it's not your network, but emergency calls WILL work (please don't try it!).

Message 10 of 17