re ratesetter

[#1]

I have had a phone contract for years and decided to move to giff gaff, my current phone is about 3 years old now so i thought i would apply for one using rate setter via giffgaff.

anyhow i chose the phone and filled in the online application and then got an email to say i had been approved, and that i needed to go back to giffgaff and order the phone.

I did this and i was rejected by ratesetter.

Am I missing something

[#2]

Hi @p_sidwells did you order exactly the same phone and spec as you did originally as your preapproval from Ratesetter only applies to that?