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replacement sim

Started by: nattiilou93
On: 06/05/2015 | 16:58
Replies: 4
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by: nattiilou93
on: 06/05/2015 | 16:58
How do I go about getting a replacement sim as mine is faulty
Message 1 of 5
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by: hiteshjani
on: 06/05/2015 | 16:59

Hi
There

Change your SIM

If your SIM card is broken or if you have a new phone which uses a SIM card of a different size, you have the possibility to order a new SIM to replace yours.

How to order your SIM

You first need to order a new SIM card from link below

https://giffgaff.com/orders/free-sim
Your SIM card will be delivered to your address within 5 working days. It is then possible to perform a SIM Swap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084#faq_no_2
SIM Swap is a system which is used to replace a SIM card with another one. You will keep your existing phone number and credits or goodybags. Please note that other data (contacts, SMS) are not transferred, so make sure to save them before you start



Hope it helps

Cheers!
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 2 of 5
Highlighted
by: hiteshjani
on: 06/05/2015 | 16:59

Hi
There

Change your SIM

If your SIM card is broken or if you have a new phone which uses a SIM card of a different size, you have the possibility to order a new SIM to replace yours.

How to order your SIM

You first need to order a new SIM card from link below

https://giffgaff.com/orders/free-sim
Your SIM card will be delivered to your address within 5 working days. It is then possible to perform a SIM Swap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084#faq_no_2
SIM Swap is a system which is used to replace a SIM card with another one. You will keep your existing phone number and credits or goodybags. Please note that other data (contacts, SMS) are not transferred, so make sure to save them before you start



Hope it helps

Cheers!
Please don't forget to select this as your best answer if it's help Smiley Happy
Cheers !
Message 2 of 5
by: satheeshukt
on: 06/05/2015 | 16:59
Hi, pls order the right sim from the below link:
https://giffgaff.com/orders/mgm

Then, you can complete a sim swap using the following link
http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
You ll keep the same number, goodybag, credit, acct details all the same, only sim changes.
Get a free giffgaff Sim
Message 3 of 5
by: mathew40
on: 06/05/2015 | 17:00
Hi there @nattiilou93
Your quickest option if you dont have a spare sim card, would be to report your sim card lost or stolen, and a replacement sim card will be sent to your address 1st class post.
During this process your current sim card will be deactivated , and when you receive your replacement sim card, it WILL have any remainding credit or goodybag/gigabag allowance that you may currently have on your replacement sim card,and also the same number,when it arrives,so dont worry,you wont lose anything ok.

If you have a spare unactivated giffgaff sim card,simply dont block your sim card,and perform a sim swap,by reading your second option below.
Please click onto this link http://giffgaff.com/support/lost to report your sim card,lost or stolen.

The second option is.....You could always perform a sim swap.
When you perform a sim swap,ALL your credit and any remaining goodybag/gigabag allowance,and your giffgaff phone number is transfered,to your NEW sim card,easy.

Do you have a spare,unactivated giffgaff sim card?, If not dont worry if you dont,its not a problem.
Simply order a new sim card,by clicking onto your spread giffgaff page here https://giffgaff.com/spread

Sim cards can take up to 5 days to receive,but can be sooner in most cases,so if you want a sim card quickly,your best option would be to report your sim card lost or stolen.
That way your replacement sim card will be sent 1st class post,and if you DO decide to perform a sim swap,and you DO have a new unactivated sim card at the moment,simply,perform a sim swap,by checking this fantastic guide here http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Please also remember that sim swap is available from 04.30 am - 9.30 pm.
Please also remember that it's not possible to perform a sim swap with a sim card that is older than 6 months.
Also check out this great guide
https://giffgaff.com/support/sim-and-number/lost-and-stolen
Get a free giffgaff Sim
Message 4 of 5
by: formulaone
on: 06/05/2015 | 17:07

@nattiilou93 wrote:
How do I go about getting a replacement sim as mine is faulty

@nattiilou93Smiley Happy

 

Hello,

 

Thanks for visiting the community forum!

 

You can report your SIM card lost or stolen for then a replacement SIM to be sent out to your address, 1st class postage, Which will already contain your number, goodybags, airtime credit on your account, Their will be a bar placed on your account until you receive this and have activated this, You will then need to contact the agent again to request for this to be lifted from your account,

 

You can report your SIM lost/stolen here:

 

https://giffgaff.com/support/lost

 

http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-report-my-phone-and-or-SIM-lost-or-st...

 

Alternatively, Order yourself the required SIM card here:

 

https://giffgaff.com/orders/mgm

 

To retain your mobile number, goodybags, airtime credit on your account, You will need to perform a SIM swap procedure, Which all will transfer over to your NEW sim card here:

 

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

 

Please Note:

 

  • You can only do a SIM Swap between 4:30am and 9:30pm.
  • Once started. SIM Swap is non-reversible (your old SIM will be rendered useless)
  • SIMs used in SIM swaps do not qualify for. and will not generate. Any bonuses or payback points even when originally linked to an affiliate account.

OR if you require your SIM urgently, Post a comment on this link/thread and I am sure that someone will be happy to assist you further, Either by posting you one 1st class post or hand deliver you one..

 

http://community.giffgaff.com/t5/Welcome-Join/Need-a-sim-posting-urgently-First-class-or-hand-delive...

 

Thanks
Kind Regards

Get a free giffgaff Sim
Message 5 of 5