could an agent please check that my roaming barr is not active as i am currently in mexico'
when people try to ring me they get connected o a mexican operator any info would be great.
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For an account related query, you'll need to raise a query with an agent, as community members don't have access to your account details.
You need to contact an agent directly: http://giffgaff.com/support
Click ask an agent on the right hand side of the page above!
you will get connected to a Mexicon provider