Hi I am currently in estonia and roaming is not working. I’ve topped up yesterday. My number is>**phone_number_removed**.
Hi @divonin How long have you been away/abroad for?
Has your phone worked at all since you got there please?
First make sure your data roaming function on your phone is turned ON for data.
For more info, see this link
Let us know how you get on and if we can help further
@divonin Check all that applies to you here please
Remember you only get 63 days maximum usage on goody bags roaming within any 4-month period.
Try this handy guide to using giffgaff overseas.
Make sure you have a live goody bag or credit allowance left via here - https://giffgaff.com/dashboard
Double check roaming is enabled via here - https://giffgaff.com/profile/details#rlah
Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services
Try what's called a manual roam as explained here - https://community.giffgaff.com/t5/Using-giffgaff/How-to-perform-a-Manual-Roam/ta-p/4871794
Check this guide to using giffgaff overseas - http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
Double check your settings APN settings in this guide - https://bit.ly/1Pr1AXB
Check out the fair usage guide - https://giffgaff.com/fair-usage-while-roaming
Reboot your phone and see if it picks up a network. You should have roaming switched on. These networks should be available
AS EMT (EMT) LTE 2600 Live
AS EMT (EMT) 3G 2100 Live
AS EMT (EMT GSM) GSM 900/1800 Live
Tele2 Eesti AS (Tele2) GSM 900/1800 Live
Tele2 Eesti AS (Tele2) 3G 2100 Live
Elisa Eesti AS (Elisa Eesti) GSM 900/1800 Live
Elisa Eesti AS (Elisa Eesti) 3G 2100 Live
If you can't get data go to settings /mobile networks /advanced and allow data over the mobile networks
Thanks! Ok seems that my roaming id turned off. The last time I was in uk was 1st of May, could you please turn it back on, because I’ve just toped up and I need it urgently!
Sorry, if your Roaming stutus is OFF, it means that you are not eligible for Roam like at home, probably because you have been out of the UK for more than 63 days in the last rolling 4 months period.
If you are a permanent UK resident, you may be able to ask an agent to enable it for you if you can submit documentary proof. Contact them using the form here:
Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here: