Knowledge Base
Community

rubbish signal

Started by: jodie51166
On: 01/02/2019 | 13:01
Replies: 4
Reply

Go to best answer
by: jodie51166
on: 01/02/2019 | 13:01

why do I have rubbish signal, if it doesnt get better im cancelling my goody bag

Message 1 of 5
1 BEST ANSWER

Accepted Solutions
by: eddiehk6
on: 01/02/2019 | 13:09
hi @jodie51166

Signal issues can usually be narrowed down to a phone, SIM or local mast problem. Please try the following and report back:

• Network / mast issue
Check if there are any reported issues in your area, and try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems: https://giffgaff.com/coverage-and-service

• SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM does not work in multiple devices, then you may have a faulty SIM. You can order a new SIM or find a spare inactivated one, and do a ‘SIM swap’: https://giffgaff.com/support/sim-and-number/change-your-sim. Your existing phone number / goodybag / credit get transferred to the new SIM so you don't lose anything.

• Phone issue
Test different known working SIMs in your phone. If all SIMs get no signal in the same device, then there could be a potential problem with your handset.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 4 of 5
by: danhamman
on: 01/02/2019 | 13:02

@jodie51166 wrote:

why do I have rubbish signal, if it doesnt get better im cancelling my goody bag

Check coverage and service:

https://giffgaff.com/coverage-and-service

.:.
Message 2 of 5
by: natty88
on: 01/02/2019 | 13:02

@jodie51166 Have you checked for any networking issues near you via here please services 

 

https://giffgaff.com/coverage-and-service#network can you please pop your full postcode in here to check for any network issues if shows none please try a manual roam as explained here http://is.gd/manualroam 

or switch on and off your airplane flight mode a few times to refresh your network again  

 

Or try a soft reset by holding down the power button and up and down volume button at same time until phone reboots its self and see if works then 

Get a free giffgaff Sim
Message 3 of 5
by: eddiehk6
on: 01/02/2019 | 13:09
hi @jodie51166

Signal issues can usually be narrowed down to a phone, SIM or local mast problem. Please try the following and report back:

• Network / mast issue
Check if there are any reported issues in your area, and try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems: https://giffgaff.com/coverage-and-service

• SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM does not work in multiple devices, then you may have a faulty SIM. You can order a new SIM or find a spare inactivated one, and do a ‘SIM swap’: https://giffgaff.com/support/sim-and-number/change-your-sim. Your existing phone number / goodybag / credit get transferred to the new SIM so you don't lose anything.

• Phone issue
Test different known working SIMs in your phone. If all SIMs get no signal in the same device, then there could be a potential problem with your handset.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 4 of 5
by: deana1957
on: 28/06/2019 | 16:12
I've had the same problem even with different phones it's the same but other companys might be as bad
Message 5 of 5