Can anyone assist me, living in Ayrshire 3g is patchy but since yesterday both my wife and I are struggling to even make calls. No service message keeps coming up. Is there a problem with the network???
Thanks for visiting the community forum!
Can you make/receive
calls/texts to and from your phone ok? Do you have signal bars on your phone's screen? Or it could possibly be, Poor coverage in your location, Unfortunately Try the sim in an alternative phone. Or change your settings to GSM/2G (Only) within network mode to see whether this will make a difference.
Firstly, Ensure that you do actually have an active goodybag or airtime credit available on your account.
From your handset:
Check on your dashboard page to ensure that you do still have sufficient goodybag allowance or airtime credit available on your giffgaff account.
Check your coverage for any local mast maintenance/faults/outages/network issues (The service checker doesn't always update immediately. So ensure to keep checking back for further updates) Go here: Service Checker and Planned Mast Maintenance
If that's all ok - Try simply turning your phone off and remove any sim and battery (Give them a little wipe clean with a dry cloth) However. If it still persists - It might be worth performing a manual roam procedure. This will usually refresh your connection to the network and should hopefully restore your service again. Go here: Manual Roam
You might like to ensure that nothing has changed with your (APN settings) since you've encountered any problem's with your service. Go here: Internet and MMS settings
If this is affecting both phones, and outside as well as inside, there may be a mast fault that O2 are not yet aware of.
If you use the Service Checker and put your full postcode in, you will usually get an "I disagree" button if it says the network is working fine. You can use that button to report the fault to the engineers. They wil investigate and get back to you within 48 hours.
I am having the same issues:cannot make/receive calls , send or receive messages. I am experiencing very often network problems and I have come to the conlcusion that this giffgaff is not a reliebale service provider at all. My phone works fine as the network was ok when using it in a different area. I am paying for a service that does not exist. Time to move on....