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sezzer12 has a question about hi I'm having problems putting a goodie bag on my phone it says I can only top up at this time

Started by: sezzer12
On: 26/02/2018 | 15:42
Replies: 3
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by: sezzer12
on: 26/02/2018 | 15:42
Topped up tried to put on a goodie bag and it's saying I can only top up at this time can anyone help
Message 1 of 4
by: mangowalk
on: 26/02/2018 | 15:48
1.usually your next goody bag can be bought when you have less than 50 minutes or 50MB left on your current goodybag.

Message 2 of 4
by: jayni3
on: 26/02/2018 | 15:51
This is maybe because you already have an active goodybag. Do you have less than 50 minutes or 50MB left in your existing goodybag? If so, you can choose to recur your next goodybag early.

If you don't have an active goodybag, then you can always add credit to your account and then use the credit to purchase a goodybag.

Check here to see if you have an active goodybag: https://giffgaff.com/dashboard
Message 3 of 4
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by: snoeln23
on: 26/02/2018 | 15:56
@sezzer12

Did you top up credit and unable to buy goodybag?

If, so then log-in using using another browser and try to buy goodybag by credit from here: https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...

Or, you're unable to buy goodybag then can contact agent: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym...

Agent reply can be check here: https://giffgaff.com/support/question
Message 4 of 4