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sim not working?

Started by: dharle
On: 13/04/2019 | 11:53
Replies: 1
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by: dharle
on: 13/04/2019 | 11:53

it says no sim on my phone? please help.

 

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by: maverick77_uk
on: 13/04/2019 | 11:57
@dharle

Hi,

IS this an old sim? If so, it maybe that either the phone or the sim has stopped functioning. Can you try the sim in a different (O2 locked or unlocked) phone, and a different sim in your phone to see which it is?

If the sim is at fault, you can do a sim swap.

SIM swap allows you to transfer your entire account – phone number credit etc. to a new SIM.

You can order a new SIM card here: https://giffgaff.com/orders/free-sim.

There can be a delay when you do the swap, so do it during a non-important time! it should be done by 9pm that day though.

Once your new SIM is with you, logout of your giffgaff account and go to this page: https://giffgaff.com/activate

Enter the 6 digit activation code on your new SIM card and click "Activate me".

You will be asked if you already have a GiffGaff account or not so you chose "Yes, I want to replace my SIM". Then confirm by clicking "Yes, I'm sure".

Hey presto.

There's a SIM swap guide here: http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084


If the phone is at fault.......I'm afraid it may be time for a new phone!

Cheers!
Get a free giffgaff Sim
Message 2 of 2
Highlighted
by: maverick77_uk
on: 13/04/2019 | 11:57
@dharle

Hi,

IS this an old sim? If so, it maybe that either the phone or the sim has stopped functioning. Can you try the sim in a different (O2 locked or unlocked) phone, and a different sim in your phone to see which it is?

If the sim is at fault, you can do a sim swap.

SIM swap allows you to transfer your entire account – phone number credit etc. to a new SIM.

You can order a new SIM card here: https://giffgaff.com/orders/free-sim.

There can be a delay when you do the swap, so do it during a non-important time! it should be done by 9pm that day though.

Once your new SIM is with you, logout of your giffgaff account and go to this page: https://giffgaff.com/activate

Enter the 6 digit activation code on your new SIM card and click "Activate me".

You will be asked if you already have a GiffGaff account or not so you chose "Yes, I want to replace my SIM". Then confirm by clicking "Yes, I'm sure".

Hey presto.

There's a SIM swap guide here: http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084


If the phone is at fault.......I'm afraid it may be time for a new phone!

Cheers!
Get a free giffgaff Sim
Message 2 of 2