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sim swap

Started by: tunderwoman
On: 08/03/2018 | 12:01
Replies: 3
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by: tunderwoman
on: 08/03/2018 | 12:01

How do I do a sim swap lost my old phone got new phone and new sim but want the same number ? And it’s already got a goody bag activated 

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by: littlechris1989
on: 08/03/2018 | 12:04
Hello @tunderwoman,

I have attached a link below which gives you further information on how to perform a sim swap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

This will transfer your existing number and goodybag to your new sim for your new phone.

I hope that helps.
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by: danhamman
on: 08/03/2018 | 12:02

Assuming the 'new' SIM is not yet active - do a SIM Swap to take across your phone number and any credit/goodybag you might have:

https://giffgaff.com/profile/details#simswap

 

@tunderwoman

.:.
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by: littlechris1989
on: 08/03/2018 | 12:04
Hello @tunderwoman,

I have attached a link below which gives you further information on how to perform a sim swap.

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

This will transfer your existing number and goodybag to your new sim for your new phone.

I hope that helps.
Get a free giffgaff Sim
Message 3 of 4
by: clikasarus
on: 08/03/2018 | 12:04
@tundrrwoman Hi and welcome to giffgaff and the community

The sim swap process may be because your old sim won’t fit your new phone or it is damaged
you can order a new sim from here

http://giffgaff.com/orders/mgm

Please note a sim swap is not possible between 9:30 pm and 4:30 am

The whole process should take no more than 30 minutes but it some cases it can take upto 24 hours to fully complete

Here is a handy video & a guide to assist

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/


https://giffgaff.com/support/sim-and-number/change-your-sim


Hope this helps 👍🏻
Get a free giffgaff Sim
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