Knowledge Base
Community

sim

Started by: royfairbanks
On: 15/10/2018 | 16:18
Replies: 2
Reply

Go to best answer
by: royfairbanks
on: 15/10/2018 | 16:18

 hello i have just bought a new phone but my gif gaff sim card dose not fit and my goody bag has just been topped up what can i do now  many thanks 

Message 1 of 3
1 BEST ANSWER

Accepted Solutions
Highlighted
by: rayraybb
on: 15/10/2018 | 16:23

when your giffgaff sim does not fit all you need to do is order a new sim, then perform a sim swap.this will keep existing account details

Message 3 of 3
by: gizmo420
on: 15/10/2018 | 16:19
@royfairbanks

Order new sims here https://giffgaff.com/orders/mgm

Or some shops / supermarkets (Tesco, Sainsburys, Poundland) now stock GG sims, so check around your Town/City for a faster way to get a sim card
New GG Sims are all sizes now and are 3-in-1 sims, standard, micro and nano sim size, the smaller sims pop out the middle

Giffgaff sims are posted out 1st Class, so should arrive within 1-5 working days by post, When it arrives or you get a new sim / you are ready to change, do a SIM swap to keep your old sims number, The SIM Swap can be performed any time between 4.30am and 9.30pm

http://community.giffgaff.com/t5/Using-giffgaff/Wh​​at-is-SIM-Swap/ta-p/7320084

You will then keep your current number, credits and/or goodybag. The swap should take no more than 30 minutes but can take up to 24 hours
Get a free giffgaff Sim
Message 2 of 3
Highlighted
by: rayraybb
on: 15/10/2018 | 16:23

when your giffgaff sim does not fit all you need to do is order a new sim, then perform a sim swap.this will keep existing account details

Message 3 of 3