Knowledge Base


Started by: teague_1998
On: 15/03/2019 | 19:50
Replies: 1

by: teague_1998
on: 15/03/2019 | 19:50

been text about a simswap that i have never authorised or attempted??? what should i do? is this a hack or are my details in danger of being stolen?  hemp me ASAP

Message 1 of 2
by: figment_uk
on: 15/03/2019 | 19:54

It is definitely a scam.


Links in legitimate messages from giffgaff  start ""


If you entered any personal information at all,  you need to take immediate action to secure your account.


  1. If you are able to log in, please check that all details are correct (change if necessary) and then change your password:
  2. Change your password on all other sites that use your email address and password you used on giffgaff.  Do not use the same password on more than one site;
  3. If you have a spare (unactivated) giffgaff SIM card, do a SIM swap (activate new SIM whilst logged into your current giffgaff account.   If you do not have a spare SIM and are in the UK, report your SIM lost/stolen here:
  4. If your bank/credit card details were saved on your account, contact the card issuer and alert them to the potential of fraudulent activity on your account.
  5. Raise a support ticket to inform giffgaff of this breach:
    Replies here:
  6. Watch for a Private Message from a giffgaff Educator here:



I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 2