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Started by: kazmckay231
On: 07/01/2019 | 07:53
Replies: 4
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by: kazmckay231
on: 07/01/2019 | 07:53

am trying to send my new number to my contacts in australia and it keeps saying message failed does anyone know why this is

Message 1 of 5
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by: eddiehk6
on: 07/01/2019 | 08:09
hi @kazmckay231

International calls / texts are NOT included in your goodybag allowances. They are charged separately from 'airtime credit'.

You can purchase credit here (minimum £10): https://giffgaff.com/top-up

And check the international call / text charges here: http://giffgaff.com/index/international

Or, if you don’t want to spend any more money, and you and the recipient have smartphones, I recommend you use the internet and messaging apps (e.g. WhatsApp / Skype) to message / call each instead.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 3 of 5
by: beebeer
on: 07/01/2019 | 07:58
You'll need credit as a goodybag doesn't include overseas, look here https://giffgaff.com/top-up
Message 2 of 5
by: eddiehk6
on: 07/01/2019 | 08:09
hi @kazmckay231

International calls / texts are NOT included in your goodybag allowances. They are charged separately from 'airtime credit'.

You can purchase credit here (minimum £10): https://giffgaff.com/top-up

And check the international call / text charges here: http://giffgaff.com/index/international

Or, if you don’t want to spend any more money, and you and the recipient have smartphones, I recommend you use the internet and messaging apps (e.g. WhatsApp / Skype) to message / call each instead.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 3 of 5
by: rebelyell
on: 07/01/2019 | 08:16
Probably because you don't have credit.

International calls and texts aren't included in your goodybag allowance, you need to top up with cash credit to pay for them.
Message 4 of 5
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by: kazmckay231
on: 07/01/2019 | 08:22
thank you everyone didn't realise that it didn't include international number texting.
Message 5 of 5