Knowledge Base

someone has opened an account using my details fraudulently. what can I do?

Started by: cblackburn
On: 21/04/2016 | 20:53
Replies: 21

by: cblackburn
on: 21/04/2016 | 20:53

i received an email confiring my SIM ordewr when I never ordered one.

Message 1 of 22
by: leenaliaquat69
on: 21/04/2016 | 20:54
Contact an agent here if you're concerned, but they can't do anything by ordering a sim
Don't forget to leave best answer if helped Smiley Happy
Message 2 of 22
by: spacefrog
on: 21/04/2016 | 20:56

i wouldnt worry about this, you might of pressed a wrong button, if you are worried then simply change your password... you can do it here...

If my reply has helped you please Kudos and please Mark as Best Answer to help others!
Message 3 of 22
by: tkauser22x
on: 21/04/2016 | 20:57 edited: 21/04/2016 | 20:58

they won't be able to do anything with just ordering a sim card,


they can't top it up by using your details or anything like that -


if you are worried about it


change your password,


or if you want you can contact an agent, not sure which option would be best to choose -


don't worry.



Message 4 of 22
by: cblackburn
on: 21/04/2016 | 21:12

i tried that but is only a series of drop-down issues, none of which are relevan to me...

Message 7 of 22
by: scotthubbard2514
on: 21/04/2016 | 21:20
One of your friends or family members could have used your phone or computer this is why is always a good idea to log out every time I wouldn't worry too much about it there's not a lot anyone can do hope this helps put your mind at ease
Message 9 of 22
by: cblackburn
on: 21/04/2016 | 21:31

I never have never had anyhing to do with GiffGaff until this email I get thanking me for my order.  Happens the same day I get a letter from a different company about another order I never made. Is definitely fraud. I agree I will not have to foot the bill eventually, but frustrating so hard to report! I am trying to save them from paying out to the criminals.  I shouldn't have to become a member of this forum just to report fraud and say I dont want anything to do wih this company...

Message 10 of 22