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someone has opened an account using my details fraudulently. what can I do?

Started by: cblackburn
On: 21/04/2016 | 20:53
Replies: 21
Reply

by: aerovias
on: 21/04/2016 | 21:34
change your password.
Message 11 of 22
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by: cherrycoke1983
on: 21/04/2016 | 21:49

please report this to a agent as they are the best at dealing with this

Message 12 of 22
by: davidj63
on: 21/04/2016 | 22:40

You should change your email password.  It sounds like someone may have compromised your email account.  Also consider warning your bank, and getting credit agency reports on yourself.

Message 13 of 22
by: greenfrogman
on: 21/04/2016 | 23:16
@cblackburn

Any one can use your email name to order a FREE sim card (it's just the confirmation email)

Just ignore it (likely some one miss spelt there email when requesting for a sim card) you get a follow up email later on as well again just ignore it

Nothing to threat about (no money has been involved as its a free sim card)

Please mark the correct answer so users can find them later on

Message 14 of 22
by: greenfrogman
on: 21/04/2016 | 23:18
@davidj63

Talk about egging him on, it's just the free sim card confirmation nothing els, all your doing is making panic when there is none

Please mark the correct answer so users can find them later on

Message 15 of 22
by: navvy
on: 21/04/2016 | 23:22

@cblackburn

 

I wonder if it could have been a neighbour of yours?  Or is this just a complete coincidence?

 

https://community.giffgaff.com/t5/Help-Support/URGENT-ATTENTION-REQUIRED-Recall-on-SIM/td-p/18515305

 

There is nothing that needs to be done - just throw the SIM away if you don't want it.

 

Message 16 of 22
by: davidj63
on: 22/04/2016 | 00:38

greenfrogman wrote:

@davidj63

Talk about egging him on, it's just the free sim card confirmation nothing els, all your doing is making panic when there is none

@greenfrogman

 

The OP also said "the same day I get a letter from a different company about another order I never made", which suggests a pattern of identity theft rather than a simple accident.

Message 17 of 22
by: claire_petters
on: 22/04/2016 | 08:13

Contact AgentSmiley Very Happy

Message 18 of 22
by: scotthubbard2514
on: 24/04/2016 | 11:10
If you or on 02 , Tesco mobile you are part of the same company that's where I start
Message 19 of 22
by: scotthubbard2514
on: 24/04/2016 | 11:14
If I have your email address I can send you a SIM card and it would look like you have ordered it I think you'll find that one of your friends has just sent it to you as giffgaff is a pay as you go network there is absolutely nothing that anyone can do ie getting credit so just put it in the bin if that's what you want don't worry about it
Message 20 of 22