Knowledge Base

srejal has a question about iphone x

Started by: srejal
On: 21/04/2018 | 11:53
Replies: 3

by: srejal
on: 21/04/2018 | 11:53
Sim Swapped to an iPhone X, but it keeps saying 'No Sim Inserted' (or to that effect). What needs to be done to bring the network and data online?
Message 1 of 4
by: mcilwraith
on: 21/04/2018 | 12:03

normally restarting the phone

Message 2 of 4
by: saima03
on: 21/04/2018 | 12:14
Hi @srejal
Please check you have placed the SIM correctly in the phone. If you sure the SIM is placed correctly take the SIM out the phone and give a wipe with a dry cloth and then try again. If your still having the same issue i suggest you try the SIM in another phone to rule out a faulty device.

If your getting the similar issue then it sounds like the SIM is faulty in this case Simply order another SIM from your spread page by following this link .
And when the new SIM arrives perform a SIM swap. The SIM swap process will transfer your current number and allowances e.g. goodybag and/or airtime credit over to the new SIM. The process should take no more than 30 minutes to complete and can be performed anytime between 4.30am and 9.30pm

Please check out this guide on how to perform the SIM Swap or you can follow this video tutorial.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 4
by: samueltaylor59
on: 21/04/2018 | 12:27



The process should take no more than 30 minutes to complete then restart your phone.

Message 4 of 4