Knowledge Base

still cant connect to the web on my iphone changed all settings

Started by: pickle001
On: 12/11/2012 | 20:39
Replies: 15

by: sam1128
on: 12/11/2012 | 20:54
What have you done so far ?

Have you removed profile ?

If yes please put settings manually than do airplane mode on off that's it !
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Message 11 of 16
by: pickle001
on: 12/11/2012 | 20:56

nope still not worked whats the next step??

Message 12 of 16
by: sam1128
on: 12/11/2012 | 21:01
Do you have active goodybags :

just check your My Giffgaff page under your balance/goodybag

See you account history and transactions for goodybags :

Thanks !
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Message 13 of 16
by: pickle001
on: 12/11/2012 | 21:02

iv done all that and airplane mode but it still wont connect?? whyy mee ha i dont kno what to do next now?

Message 14 of 16
by: sloz
on: 12/11/2012 | 21:03
Is there signal bars, O2-UK AND 3G showing in the corner? And 3g is turned on and wifi off?
Try a reset of network settings

go to
Reset ( at the bottom of the page)
And click reset network settings

Once the phone restarts go to
Mobile data (or celular or celular data or network)
Mobile(or celular) data network ( scroll down if not visible)

And change the mobile data and mms apn 's
dont click reset

Then turn airplane mode on and off to kick start the Internet connection
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Message 15 of 16
by: pickle001
on: 12/11/2012 | 21:04

yes i  goody bags i got the ten pound one an i can make calls an send txs just not use the internet

Message 16 of 16