swapped sim from iphone4 to iphone 5, but sim not ...

I have put a new sim into my sons unlocked iphone, it has been now over 24 hrs but the sim has of yet not been activated. I have swapped many sims and it usually only takes 30mins. I put the new sim number into were it says online but nothing. Should I try another sim and activate again? TIA for your replies Heather xx

Message 1 of 8

by: 786asim786
on: 02/10/2015 | 18:40

Have you tried restarting the phone

Message 2 of 8

by: sneaky007
on: 02/10/2015 | 18:42

Hi, @hcb65

does the dashboard show the number? see here http://www.giffgaff.com/dashboard to access your dashboard. Usually the SIM swap should take no more than 30 minutes to complete as its been more than 24 hours then i suggest you raise a support ticket with a giffgaff agent to investigate. A agent can be contacted by following this link
https://giffgaff.com/support/ask/activations , giffgaff agents can take up two 24hrs to reply to any queries.

Message 3 of 8

by: hcb65
on: 02/10/2015 | 18:44

hi ty for your reply, yes we have took the sim out turned phone off and on but still nothing x

Message 4 of 8

by: hcb65
on: 02/10/2015 | 18:45

will ihave to sign onto my sons GG to click on the links and send the support ticket thru his account? x

Message 5 of 8

by: hcb65
on: 02/10/2015 | 18:46

yes i have taken the sim out and resparted the phone

Message 6 of 8

by: kjb93
on: 02/10/2015 | 18:51

hi its hcb65 who posted this enquirey now on my sons account. His dash board is showing his number and his credit etc x

Message 7 of 8

by: kjb93
on: 02/10/2015 | 19:15

any other help would be most gratefull ty x

Message 8 of 8