Knowledge Base

swapped sim from iphone4 to iphone 5, but sim not activated

Started by: hcb65
On: 02/10/2015 | 18:39
Replies: 7

by: hcb65
on: 02/10/2015 | 18:39

Hi Everyone,


I have put a new sim into my sons unlocked iphone, it has been now over 24 hrs but the sim has of yet not been activated. I have swapped many sims and it usually only takes 30mins. I put the new sim number into were it says online but nothing. Should I try another sim and activate again? TIA for your replies Heather xx

Message 1 of 8
by: 786asim786
on: 02/10/2015 | 18:40
Have you tried restarting the phone
Message 2 of 8
by: sneaky007
on: 02/10/2015 | 18:42
Hi, @hcb65

does the dashboard show the number? see here to access your dashboard. Usually the SIM swap should take no more than 30 minutes to complete as its been more than 24 hours then i suggest you raise a support ticket with a giffgaff agent to investigate. A agent can be contacted by following this link , giffgaff agents can take up two 24hrs to reply to any queries.
Message 3 of 8
by: hcb65
on: 02/10/2015 | 18:44

hi ty for your reply, yes we have took the sim out turned phone off and on but still nothing x


Message 4 of 8
by: hcb65
on: 02/10/2015 | 18:45
will ihave to sign onto my sons GG to click on the links and send the support ticket thru his account? x
Message 5 of 8
by: hcb65
on: 02/10/2015 | 18:46

yes i have taken the sim out and resparted the phone


Message 6 of 8
by: kjb93
on: 02/10/2015 | 18:51

hi its hcb65 who posted this enquirey now on my sons account. His dash board is showing his number and his credit etc x

Message 7 of 8
by: kjb93
on: 02/10/2015 | 19:15

any other help would be most gratefull ty x


Message 8 of 8