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swinkle02 has a question about Sim not working
on: 01/04/2018 | 19:55
Hi @swinkle02
If you have activated the replacement SIM - It is usually activated within a few minutes(30), but it can take up to 24 hours in some situations. I also suggest you turn your device off and on again periodically to see if that helps. If your SIM is not activated after 24 hours, then i suggest you contact a giffgaff so they can verify the status of replacement SIM activation. A giffgaff agent can be contacted by following this https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/ link , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.
A agent reply can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions to access it directly.
If you have activated the replacement SIM - It is usually activated within a few minutes(30), but it can take up to 24 hours in some situations. I also suggest you turn your device off and on again periodically to see if that helps. If your SIM is not activated after 24 hours, then i suggest you contact a giffgaff so they can verify the status of replacement SIM activation. A giffgaff agent can be contacted by following this https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/ link , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.
A agent reply can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions to access it directly.
on: 01/04/2018 | 20:28
@swinkle02
Hi what do you hear exactly when you call your son's number?
Is your son's phone /sim showing a signal
(signal bars, giffgaff logo, connection symbol)
Can he call 443?
Hi what do you hear exactly when you call your son's number?
Is your son's phone /sim showing a signal
(signal bars, giffgaff logo, connection symbol)
Can he call 443?
on: 01/04/2018 | 21:02 - edited: 01/04/2018 | 21:04
@swinkle02
So you hear " welcome to giffgaff, s voicemal, the person can't take your call?
Do you have another unactivated giffgaff sim?
on: 01/04/2018 | 21:14
@swinkle02
Could you pop the spare unactivated sim in the phone,
Does it show a signal and do you see the words "not active" on the phone screen when you dial *100# ?
If you do, you need to perform a sim swap
Log into your son's account
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)
Then click here
Http://giffgaff.com/activate
Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button
On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"
On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"
Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)
Could you pop the spare unactivated sim in the phone,
Does it show a signal and do you see the words "not active" on the phone screen when you dial *100# ?
If you do, you need to perform a sim swap
Log into your son's account
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)
Then click here
Http://giffgaff.com/activate
Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button
On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"
On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"
Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)