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Started by: rustydy
On: 14/03/2018 | 13:44
Replies: 5
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by: rustydy
on: 14/03/2018 | 13:44

I cannot receive or send a text..i have taken my phone to a shop and they said there is nothing wrong with my phone ..they said it is the provider at fault,,,but i cannot get hold of a agent to help me...

Message 1 of 6
by: lbspeller
on: 14/03/2018 | 13:45
I am sorry you are having difficulties

Please check the signal status in your area to see if there are any known local issues, such as damage to a mast or maintenance being carried out, or poor coverage in your area. Remember, the status checker is only updated hourly, so recent faults may not yet show up – so check back after a while, just in case.

Simply enter your postcode in the following page : https://giffgaff.com/coverage-and-service

If there is nothing reported there you can attempt a manual roam to refresh your connection. http://is.gd/manualroam

And, of course, you can always try rebooting your phone as this often solves a multitude of problems.

You could also turn the phone off, take the sim card out and give it a gentle wipe with a soft cloth, before putting it back in and restarting the phone.
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Message 3 of 6
by: rustydy
on: 14/03/2018 | 14:00
I have and tried everything that people have suggested but its still not working...how can I get a agent to help me?
Message 5 of 6
by: sloz
on: 14/03/2018 | 15:48
@rustydy
Hi, which phone do you have?
Can you make and receive calls and use data?

Which device and browser are you using to contact an agent?
Get a free giffgaff Sim
Message 6 of 6