Knowledge Base

the sim card won't connect to a network

Started by: melisa12345
On: 02/11/2014 | 18:25
Replies: 23

by: melisa12345
on: 02/11/2014 | 18:25
How long does it take for the sim to activate
Message 1 of 24
by: dsac202
on: 02/11/2014 | 18:25
It can take up to 24 hours, but usually much less
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Message 2 of 24
by: pawelm4778
on: 02/11/2014 | 18:26
Up to 24 hours. Switch off and on your mobile.
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Message 3 of 24
by: nerakb
on: 02/11/2014 | 18:27

It should take about 30 minutes to fully complete after you've completed your part of the activation process (including topping up/goodybag purchase) but can take upto 24 hours.

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Message 4 of 24
by: shueb_ahmed
on: 02/11/2014 | 18:29
Hi, it can take upto 24hrs for a sim to activate. Try rebooting (switching off and on) your phone now and again
Message 5 of 24
by: smart143
on: 02/11/2014 | 18:31
SIM Activation or number porting normally takes 30 minutes but, in some rare cases, up to 24 hours for all parts (calls, texts, internet, your account details) to complete. You won't lose any goodybags or airtime credit. In the meantime periodically turn your phone off and back on so that it will register with the network when it's completed.

More info in this KB article

If it has been more than 24 hours then you will have to ask an agent for help.
Message 6 of 24
by: melisa12345
on: 02/11/2014 | 18:34
How do you ask an agent to help
Message 7 of 24
by: as7861
on: 02/11/2014 | 18:38

@melisa12345 wrote:
How do you ask an agent to help



You can ask agents here -


And they can take upto 24 hours here -

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Message 8 of 24
by: gavgav
on: 02/11/2014 | 18:43
Restart the phone. Usually helps
Otherwise best to wait 24hrs before worrying

Message 9 of 24
by: ladyice
on: 02/11/2014 | 18:57

can take up 2 24 hours


you will need to put the internet settings in manualy folow this link for the settings you need

Go to Settings Wireless and Networks Mobile Networks (make sure Mobile Data is on) tap Access Point Names. If you see giffgaff in the list tap the dot on the right. That's it. If you can't see giffgaff just follow these steps
Make a new APN
Username giffgaff
password [Leave blank]
Proxy [Leave blank]

MMS settings
APN - Access Point Name

Username giffgaff

Password [ leave blank ]


MMS proxy:

MMS port: 8080

MCC: 234

MNC: 10

APN type mms

Do NOT press the "Reset Settings button when you’ve done this.Just restart your phone

iPhones and iPads can't edit the proxy manually so it's best to reset the settings and then use
Android and other OS phones will have to update it manually if a software update didn't work




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Message 10 of 24