Track the order from here @thebowmans108
Phones are delivered Monday to Friday. There are no deliveries on Saturdays, Sundays or Bank/Public holidays.
The table below outlines the delivery schedule :
Phone order placed Between 19:01 Sunday and 22:00 Monday ≥≥≥ delivered on Tuesday
Between 22:01 Monday and 22:00 Tuesday ≥≥≥ delivered on Wednesday
Between 22:01 Tuesday and 22:00 Wednesday ≥≥≥ delivered on Thursday
Between 22:01 Wednesday and 22:00 Thursday ≥≥≥ delivered on Friday
Between 22:01 Thursday and 19:00 Sunday ≥≥≥ delivered on Monday
Note: if you are buying your new phone with a loan from RateSetter, your order time and day is when giffgaff receive confirmation and payment from RateSetter
For any queries regarding a late/problematic delivery, an agent can be contacted from here
Hope this helps
Hi welcome to giffgaff and the community Once ratesetter approves the loan then you then go back to this website and process your order in exactly the same way as you did the first time, using all the same details (make sure to pick the same phone!). More details on this will be in the email.
The loan will only be finalised when the order is validated and is not valid until you complete your order. Look out for your order here https://giffgaff.com/orders/history and shipment confirmations to verify your order went through also here is a guide for more information
https://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone-with-a-loan/ta-p/10724769 hope this helps👍🏻
When you receive the email with notice the loan has been approved you then have 14 days in which to verify the phone purchase
Important to note : RateSetter require you to duplicate the order by going through the order process again, from start to finish, by selecting the same phone, and using all the same information as you did first time. The original order is cancelled once your application has been referred to RateSetter.
If it seems you are stuck in a loop with the verification you'll need to inform giffgaff about this. It's a regular problem 😥
↪ You apply for a phone
↪ Receive the 'credit approval' email
↪ Attempt to validate the order
Then go round in circles as it has in your case 😨
As their is no specific category for your problem on the agent contact list, please use this link ↪ http://giff.ly/simincrease which allows you to get the message through without any fuss
From the drop down list tap 30
Explain what the problem is in full in the further information box at the bottom. Agents will reply within 24 hours
Hope this helps
Hi there @thebowmans108
Lovely to see that your RateSetter loan application has been accepted, enabling you to purchase your iPhone 7 via monthly payments.
You would need to go through the ordering process again, exactly as you did before (i.e. same iPhone 7, same colour, same memory option and so on), to secure your iPhone 7 order. Please do not worry, you won't duplicate your order. If a link has been provided in the RateSetter confirmation email, please follow that link to order your iPhone 7.
I see you are having problems doing this though It could be that the Giffgaff website is having some sort of communication issue with your current Internet browser, this is known to happen from time to time. Have you tried the following...?
Please go to your Internet Browser Settings and clear the Cache and Cookies (located under your Browsing History). Once Cache and Cookies have been cleared, please try confirming your iPhone 7 order again https://giffgaff.com/mobile-phones/apple/apple-iphone-7/phone-details
If the issue is not resolved, please log out of your giffgaff account and open an alternative Internet browser (if you can). Chrome and Firefox are some examples. Then, visit our website on the alternative browser, log in again and then try again https://giffgaff.com/mobile-phones/apple/apple-iphone-7/phone-details
Hopefully this will work for you so you can confirm your order this Afternoon. Good luck