Latest: they have replied and said they can do a bank transfer. I've given them my account details ( =-0 ) and am waiting to see if they do pay back.
Still not a squeak in reply to all my questions, especially "when and where was this "subscription" started?".
@cyclingdave Finger crossed 🤞🏻 They do this soon,
I've just had a text through saying 'U R subscribed to TipDeck for £4.50 per alert, you will receive upto 2 alerts p/month. Cancel send STOP to 84648. >**email_removed** 0203 5146266 GoldNess'
However I don't remember clicking anything dodgy or answering any questionnaire it's not something I'd do.
I've checked my Giffgaff and because I don't top up airtime credit and only use goody bags they can't take directly from my Giffgaff account. I've also checked my bank account and nothing taken so far. If I see in the next few days they have been able to take a payment I'll be reporting them to the fraud people. Following this thread to see if it gets resolved by anyone.
Hi I recently realised i’ve been hit by the same scam. I didn’t receive an initial text offering the opportunity to opt out just the details below.
‘To access your latest TipDeck alerts, visit our site at www.tip-deck.com/login. >**email_removed**’
I’ve emailed the customer support account the following and waiting for an answer:
I recently received one of your premium rate texts to my mobile number ###########. This was an unsolicited premium rate text which I neither subscribed to or requested. I request that I am removed from any subscription list held and all further messages are STOPPED.
I never signed up to any of the following: Quizzes and competitions, Voting (e.g. song contests), Charity donations, Digital content (e.g. apps, in-app purchases, digital media, one-off purchases or subscriptions), Adult service (e.g. chat, dating), Gambling etc.
Therefore I am unsure how you obtained my number. I request that the sum of £4.50 taken from my account is refunded back through my network provided giffgaff.
Should you need further information to process this refund please respond.
Now waiting to see what response I get.
I was ripped off by the Tip-Deck scam.
I posted a very detailed account here, including a lot of valuable information about the scammer's company, web pages, support number and so on.
This has now been removed from this board.
It was created two weeks ago.
In that two short weeks, two more people added to the thread saying they had also been a victim.
The fraud works like this:
1. They sign you up to their service without your knowledge
(The "service" means they send you "tips" for a fee of £4.50 a month)
2. They keep on deducting £4.50 from your airtime balance, even though you have never heard of this company and never signed up to them.
3. If you manage to track them down, there is a number you can phone to stop the service. On that number they refuse to tell you anything, refuse to let you talk to anyone, no details nothing, all they will do is unsubscribe you and then put the phone down while you plead for details/ to talk to any other person/ask who are they, where are they?
4. Finally you might get the support number where they will give you a refund but they will want to post you a cheque. The company is based in Cyprus.Insist in a bank transfer. You will have to give them your sort code and account number.
They took two weeks to refund me.
They cannot tell you when they claim you signed up.Or how. Just no information except the bit about they have your phone number and are taking your money against your will.
QUESTION: WHY was this post deleted? GiffGaff?
Surely you don't support this scam? Why on earth did you taike it down, especially when in that two short weeks there were two more victims? you should leave it up so we can see how many people are affected, until there are enough to block this scam.
The link to the old post, (still visible on Google cache but deleted from these forums), was: https://community.giffgaff.com/t5/Help-Support/tip-deck-scam-text/td-p/22861440
Amazingly, they have now refunded the £9, the money they took from me without permission.
So my advice is: phone them, insist on your money back. They are based in Cyprus and will offer a cheque refund. Don't accept this, clearing international cheques is very expensive, ask for a bank transfer. You will have to give them your bank details for this though, which I did not want to do either, but I did in the end and they did refund me. About two weeks later.
Great advice @cyclingdave and a good result.
Tip-deck is a 'Payforit' scam operated by a company called Goldeness Holding Ltd and using shortcode 84648. I have looked at the signup page for this service, but was unable to check its compliance as the service appears to be closed to new subscribers.
These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.
GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.
Sending a STOP ALL text to 84648 should stop further charges. You can then call them on 0333 344 1902 to insist on a FULL refund. You can also email them at support<at>goldeness.co.uk.
'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.
You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.
Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website. This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.
I'm glad you managed to resolve this matter and hope that others will be able to follow your example. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.