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top up voucher

Started by: beckyleopardprint
On: 07/11/2013 | 07:37
Replies: 7
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by: beckyleopardprint
on: 07/11/2013 | 07:37

im trying to top up using a voucher, iv entered the 16 digit number and clicked redeem and nothing is happening, the loading signs just keeps going round, been sat here for 5 mins now waiting for it to load.

Message 1 of 8 (140 Views)
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by: kellerkelly
on: 07/11/2013 | 07:50
Best Answer
Accepted by joanna_007 (former giff-staffer)
‎21-08-2015 01:01
Contact an agent they will be able to help asap
contact an agent here

https://giffgaff.com/support/ask
Message 6 of 8 (150 Views)
by: kerrieanne
on: 07/11/2013 | 07:43
If the message "Sorry, that voucher code has already been used" is displayed, don't worry it just means that the transaction failed before completion. Please leave a few hours for the Payment systems to update (and see that your voucher was not used) and try activating again.
If I helped click ''solutions and kudos'' thanks.


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Message 2 of 8 (135 Views)
by: andjab01
on: 07/11/2013 | 07:43
Contact an agent
Message 3 of 8 (133 Views)
by: beckyleopardprint
on: 07/11/2013 | 07:48

no it dosnt come up with that, just keeps loading and then says timeout

Message 4 of 8 (128 Views)
by: amiz
on: 07/11/2013 | 07:50
Hi, It happens sometimes, so wait few hours then try again if it works
Get a free giffgaff Sim
Message 5 of 8 (124 Views)
by: kellerkelly
on: 07/11/2013 | 07:50
Best Answer
Accepted by joanna_007 (former giff-staffer)
‎21-08-2015 01:01
Contact an agent they will be able to help asap
contact an agent here

https://giffgaff.com/support/ask
Message 6 of 8 (151 Views)
by: kellerkelly
on: 07/11/2013 | 07:52
If the message "Sorry, that voucher code has already been used" is displayed, don't worry it just means that the transaction failed before completion. Please leave a few hours for the Payment systems to update (and see that your voucher was not used) and try activating again.
Message 7 of 8 (122 Views)
by: beckyleopardprint
on: 07/11/2013 | 08:09

iv sent message to agent, no reply as yet, will wait a few hours, thanks

Message 8 of 8 (113 Views)