Knowledge Base

top up

Started by: jamesjeyes25
On: 19/02/2014 | 01:25
Replies: 11

by: jamesjeyes25
on: 19/02/2014 | 01:25
I topped up my phone and it took 15 pound only wanted a ten pound top up i bought a new phone and put the sim in it to find its not open to giffgaff can i get a refund if i havent used any of the credit dont wanna of wasted 15 pound?
Message 1 of 12
by: mikeleebyrn38
on: 19/02/2014 | 01:28
If its open to o2 the giffgaff sim will work see how you can get your phone unlocked here
Get a free giffgaff Sim
Message 2 of 12
by: stephen1972
on: 19/02/2014 | 01:28
nah u can't u need to unlock phone. silly mistake on your behalf that unfortunately
Message 3 of 12
by: dalan
on: 19/02/2014 | 01:39
Yoi can ask the agents, but gg don't refund credit.
To raise a case the agents,go to Help on your my giffgaff page, then click Ask an Agent from the links on the page.

The agents will get back to you within 24 hours, and in some cases tell you it will take 5 working days to look into it.

Or see the link below for different links on how to contact an agent from the giffgaff knowledge base.

If you have problems, try a different browser, ie Chrome, Firefox. Or use the link below,

And choose 30 in the drop down box. And then write the specific nature of your issue in the text box provided.

Get a free giffgaff Sim
Message 4 of 12
by: jamesjeyes25
on: 19/02/2014 | 01:43
They toom 15 pound out my bank if i dony get it back ill just take it further i wouldnt mind i asked for 10 pound not 15
Message 5 of 12
by: kylie_ysyeng19
on: 19/02/2014 | 02:01

Hi james, sorry to hear about that


Your best bet would be to explain your situation to the agents as only they will be able to help you out. Agents do not normally refund credit, but keep your fingers crossed. You can contact the agents by clicking on this link:


If you need help unlocking your device, you can consult the unlockepedia which gives a rough comparison of different providers offering unlocking services along with prices and reviews. While you can get this from other sites, the list of sites on the unlockepedia is more reliable. You can visit the unlockepedia by clicking on this link:

You can also get the network your phone is locked, to remove the lock but this will be a bit more expensive. (For instance, if its locked to vodafone, getting vodafone to remove the lock)


Good luck!

Get a free giffgaff Sim
Message 6 of 12
by: xpect
on: 19/02/2014 | 05:46
No mate No refunds for that reason.

You can get the phone unlocked
Please try to check Here - . If you are not successful, I would recommend either you take it to a local shop and get it unlocked (they will charge you around 10 quids... do not pay more) or you can as well visit online websites to do it your self @
Message 7 of 12
by: jamesjeyes25
on: 19/02/2014 | 07:18
As i said they took 15 poubd was only meant to take a tenner
Message 8 of 12
by: foodie_boy
on: 19/02/2014 | 09:01

@jamesjeyes25 wrote:
As i said they took 15 poubd was only meant to take a tenner

You can confirm what has been purchased in your Order History:


If it is wrong, you can contact an agent for a refund-


Agents can take up to 24 hours to reply but are often much quicker. Replies from agents are found here:

Get a free giffgaff Sim
Message 9 of 12
by: 1zara1
on: 19/02/2014 | 09:10
Contact the agent
Message 10 of 12