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Started by: janeybobs
On: 12/01/2018 | 23:44
Replies: 8
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by: janeybobs
on: 12/01/2018 | 23:44

Hi I got £10 credit and payed on my debit card I went to get my goody bag and it won't let me any help I wud b very great full x

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by: starkey93
on: 13/01/2018 | 00:09 edited: 13/01/2018 | 00:10

@janeybobs
Sorry to hear about your problem Jane. I would firstly check that you haven't accidently used some of your credit by mistake as this can be a common mistake. In future it may be advised to buy the goodybag outright rather then top up then buy. That way you will not come across this issue in future hope this helps Jane. Starkey93

C.starkey
Message 4 of 9
by: shabbas
on: 12/01/2018 | 23:47

dial 43430 you can buy there too

goodluck

Message 2 of 9
by: flaxvert
on: 12/01/2018 | 23:57

If today was the day your last goodybag ended then you need to wait till after midnight to change the topup to a goodybag.

 

 

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Message 3 of 9
by: starkey93
on: 13/01/2018 | 00:09 edited: 13/01/2018 | 00:10

@janeybobs
Sorry to hear about your problem Jane. I would firstly check that you haven't accidently used some of your credit by mistake as this can be a common mistake. In future it may be advised to buy the goodybag outright rather then top up then buy. That way you will not come across this issue in future hope this helps Jane. Starkey93

C.starkey
Message 4 of 9
by: samadkhan99
on: 13/01/2018 | 06:26

@janeybobs  Hi

 

contact the agent here: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym...

Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

Hope this helps

Message 5 of 9
by: cjandy
on: 13/01/2018 | 06:44

Hi @janeybobs

 

All you need to first check if the top up £10 credit/balance is on the account. You can check that by dialing *100# on your phone. If, it shows the credit/balance £10 on account. Then logging using another browser and see that cache and cookies are cleared and will be able to buy goodybag by credit from here: https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...

 

If, still not then contact agent: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Exchanging-credit-for-a-goodybag... they'll help you with it.

 

Reply from the agent can be checked here: https://giffgaff.com/support/question

 

 

Message 6 of 9
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