Knowledge Base
Community

top up

Started by: mikeevans1991
On: 19/07/2013 | 00:08
Replies: 6
Reply

Go to best answer
by: mikeevans1991
on: 19/07/2013 | 00:08
my top up is sayin it in valid
Message 1 of 7
1 BEST ANSWER

Accepted Solutions
by: nosheen_kabul
on: 19/07/2013 | 00:17
With vouchers it can take a few goes to get accepted.

try topping up by dialling 43430 from your phone, if you still cannot get the voucher accepted,

follow the link below to assist you further http://tinyurl.com/d8vmavs

once you got your voucher accepted you can then follow the link below to purchase a goody bag using your credit.
https://giffgaff.com/mobile/buy-from-balance
Click to get a free giffgaff Sim with £5 airtime credit
Message 4 of 7
by: bertiebat
on: 19/07/2013 | 00:11

@mikeevans1991 wrote:
my top up is sayin it in valid

Is this a voucher or a card?

 

If it's a voucher then it can take a few attempts to be accepted, so try again and then check your payment history to see if it's been registered.

Get a free giffgaff Sim
Message 2 of 7
by: mo2500
on: 19/07/2013 | 00:13
Hi,

I think you're using voucher to top up, so it won't be accepted first time; it takes couple of attempts before it gets accepted, so keep trying it'll be accepted eventually.
banner flashing.gif
Message 3 of 7
by: nosheen_kabul
on: 19/07/2013 | 00:17
With vouchers it can take a few goes to get accepted.

try topping up by dialling 43430 from your phone, if you still cannot get the voucher accepted,

follow the link below to assist you further http://tinyurl.com/d8vmavs

once you got your voucher accepted you can then follow the link below to purchase a goody bag using your credit.
https://giffgaff.com/mobile/buy-from-balance
Click to get a free giffgaff Sim with £5 airtime credit
Message 4 of 7
Highlighted
by: leemg3
on: 19/07/2013 | 02:13

sounds like your trying to use a voucher. keep trying can take a few attempts to go through

Get a free giffgaff Sim

DUDE ORDER ONE!
Message 5 of 7
by: bozenkas
on: 19/07/2013 | 05:11
hi try from different browser or type in and recheck if it is correct typed in
Solved! Go to Solution. Please give me Kudos if I have helped you out


Get a free giffgaff Sim
Message 6 of 7
by: bozenkas
on: 19/07/2013 | 05:13
if problem wont be solved contact an agent

link below

https://giffgaff.com/support/ask/cant_topup_airtime
Solved! Go to Solution. Please give me Kudos if I have helped you out


Get a free giffgaff Sim
Message 7 of 7