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Started by: mimij60
On: 12/01/2019 | 14:26
Replies: 5
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by: mimij60
on: 12/01/2019 | 14:26

Dear Sir or Madam,

 

I am writing to you regarding my mobile number>**phone_number_removed** which I top up on the 8 / 01/ 2019

 

Unfortunately I can not make any more call and my balance is 00 I do not understand.

 

Please could backdate my credit to my phone.

 

I look forward to hearing from

 

kind Regard

 

salomen

Message 1 of 6
by: hunterchunk
on: 12/01/2019 | 14:29

@mimij60 Did you just top up, are you sure you bought a Goodybag? Look at your history it will say goodybag or top up https://giffgaff.com/account

when you top up to get a goodybag you need to phone 43430 and choose option 2 

Message 2 of 6
by: bilal86440
on: 12/01/2019 | 14:31
@mimij60
Did you wish to buy a goodybag? If so, did you exchange the top up(airtime credit) for a goodybag?

top up(airtime credit) and goodybags are two different things. Adding airtime credit e.g voucher does not apply the goodybag automatically.

You will need to exchange it for goodybag by following the steps below or you can dial 43430 free from your phone , select option 2 and follow the instructions to exchange the airtime credit for a goodybag.

1. Login -> https://giffgaff.com/auth/login
2. Go to the "Top-up" section of the website
3. Select the goodybag you wish to buy and then click “select button”.
4. Your goodybag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"

Airtime credit is usually used for calls and texts not included in goodybag allowances e.g. 084, 087, 118, 09 and International numbers.

I suggest you check out this https://giffgaff.com/support/top-up-and-balance/credits-and-goodybags-purchase link to learn more about airtime credit and goodybags.
Get a free giffgaff Sim
Message 3 of 6
by: aaronhank
on: 12/01/2019 | 14:46
call 43430 option two to buy goody bags and follow prompts given to exchange your airtime credit for goodybag

if your using recurring goody bags switch of here firstly http://giffgaff.com/profile/payment-details @mimij60
Message 4 of 6
by: fidas
on: 12/01/2019 | 15:06
Hi there did u exchange credit for a goodybag if u did and ur trying to call a premium rate number then u will need to add just credit
Message 5 of 6
by: giffgaff20147
on: 12/01/2019 | 15:12

@mimij60

Hello adding credit does not buy goodybag you need do that manually out of your credit either dial 43430 and choose option 2 goodybags , 
or If you have airtime credit and wish to exchange it for a goodybag then simply follow the steps below
1. Login -> https://giffgaff.com/auth/login
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"
If you have any issues following the steps above please check out this https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing... pictorial guide

Missing credit if you have not enough now to buy goodybag please contact agents they may replace the credit We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/
 
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

Message 6 of 6