Knowledge Base

topped up wrong number

Started by: kirstycole
On: 21/06/2016 | 11:13
Replies: 8

by: kirstycole
on: 21/06/2016 | 11:13

HELP .. i have just opped up £10 onto my old sim, how do i go about getting this refunded so i can top up the right one.. TY

Message 1 of 9
by: dbcooper_
on: 21/06/2016 | 11:16
You need to pass all this onto the agents. As their is no specific category for your problem use this link
From the drop down list tap 30
Explain what the problem is in full in the further information box at the bottom
Agents will reply within 24 hours

It's possible agents can refund the top up. Good luck

Get a free giffgaff Sim
Message 3 of 9
by: lynda1962
on: 21/06/2016 | 11:17
@kirstycole, hi there, good morning, please contact an agent as they are the only ones that can deal with your account
Agents can take upto 24 hours to reply but are normally quite quick.

Message 4 of 9
by: scooter97
on: 21/06/2016 | 11:17
Contact an agent.
Message 5 of 9
by: smiler667
on: 21/06/2016 | 11:18
If you topped up the incorrect account you can contact a giffgaff agent they might be able to provide a refund, but it will be at their discretion. To contact an agent follow the link below , please note agents can take up to 24 hrs to reply to any queries.

giffgaff agent replies can be found in the “Messages From Agents” box on your “My Giffgaff” page or you can access it directly by following this link
Click to get free Nano/Micro/Standard sim with £5 credit
Message 6 of 9
by: kirstycole
on: 21/06/2016 | 11:20
ok thank you Smiley Happy
Message 7 of 9
by: trevormc55
on: 21/06/2016 | 11:56
As this is an accounts related issue you should contact an agent on the following link explaining what has happened. It can take up to 24 hours for an agent to reply
Message 8 of 9
by: zeeuna123
on: 21/06/2016 | 12:02
Hi there,

please contact an agent they will be able to help you
Message 9 of 9