topup/ activation

[#1]

Hi all, moved from 3 network to giffgaff yesterday and cant seem to get my voucher to work or my sim, my iphone 4 is unlocked to any network and i can see the 02 bar graph so i have a signal, i also have a pac code fom my previous provider but can seem to activate my sim.

Also am i able to buy a goodybag with my topup/ reading around it seems i need to waste this £10 just to activate my sim then i need to buy more airtime to get a goodybag..am i correct there or am i missing something, sorry if i am

Many thanks in advance guys

[#2]

The £10 can be used to buy a goodybag or for PAYG rates,it's not wasted,so don't worry about that mate.

George

[#3]

Enter the 16 digit code pn back of sim here after clearing cache http://giffgaff.com/activate

[#4]

Hi, vouchers only give you credit which after the sim is activated can be exchanged for a goodybag.

[#5]

Hi, vouchers can sometimes take a few hours after buying before they become valid. Keep trying later.
It won't be wasted. You can buy a goodybag from airtime credit.
Make sure Mobile data is turned off until you have a goodybag. Otherwise, background apps can use up your credit.

[#6]

meerkat67 wrote:

Hi all, moved from 3 network to giffgaff yesterday and cant seem to get my voucher to work or my sim, my iphone 4 is unlocked to any network and i can see the 02 bar graph so i have a signal, i also have a pac code fom my previous provider but can seem to activate my sim.

Also am i able to buy a goodybag with my topup/ reading around it seems i need to waste this £10 just to activate my sim then i need to buy more airtime to get a goodybag..am i correct there or am i missing something, sorry if i am

Many thanks in advance guys

Hi, welcome to the giffgaff community.

Is your airtime credit displayed on your dashboard at the moment?

Can you see your phone number displayed on your dashboard (don't post your number, just check that it's there)?

Please take a look here http://community.giffgaff.com/t5/Tips-Guides/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713#U988713 to see how credit and goodybags work.  If you still have a question then just ask again.

Check to see if you've topped up during the activation process as shown  here https://community.giffgaff.com/t5/Tips-Guides/Before-you-activate-your-Sim/m-p/2095847#U2095847

[#7]

hi, it is not wasted, you can purchase a goodybag with the £10 or use it as credit.

[#8]

These links should help

To join giffgaff,
http://giffgaff.com/join-giffgaff

To activate your new sim
http://bit.ly/giffgaffactivate -
heres a goodybag list http://giffgaff.com/goodybags
Be sure to 'exchange Airtime' whe purchasing your bag buddy

[#9]

Hi there, you won't lose your £10, while you complete the activation process you will have the option to convert it to a goodybag or keep it as credit.

[#10]

Hey guys, cant beleive the rapid response support on here lol,,,fantastic

I cant see my number while logged in, i dont even know what the number of this sim is haha but i am going to port my old number, but i know what you mean as a test so no cant see that or credit but maybe i am not looking at the dashboard propery..

Your transaction has failed unexpectedly.

You can go back and retry. If the problem persists please ask an agent for help.

Cheers for your patience.

The giffgaff team

Get that when i try to activate my sim with £10 topup

Just thinking..i tried to activate my sim last night around the time the site went into update mode so not sure if i confused things