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topup

Started by: splodger46
On: 23/11/2011 | 12:54
Replies: 8
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by: splodger46
on: 23/11/2011 | 12:54

i paid 4 a top up on the 21st on my debit card and still waiting 4 it go on 10 left my account yesterday i also sent a message to giff gaff ova 30 hours ago and still awaiting response

Message 1 of 9
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by: giffgafful
on: 23/11/2011 | 12:56

Check for responses from agents here:

 

Help > Messages from agents

 

Note: There is currently a backlog, so responses may take longer than usual.

Message 4 of 9
by: bonusball
on: 23/11/2011 | 12:56 edited: 23/11/2011 | 12:57

Dial *100# for your airtime/credit balance

Dial *100*7# for your goodybag minutes balance

 

Agents are taking upto 3 days to reply.


Message 2 of 9
by: bigdave2010
on: 23/11/2011 | 12:56
Thers a backlog of msgs mate as thers been problems with top ups ect on the site
Message 3 of 9
by: giffgafful
on: 23/11/2011 | 12:56

Check for responses from agents here:

 

Help > Messages from agents

 

Note: There is currently a backlog, so responses may take longer than usual.

Message 4 of 9
by: jacobbran
on: 23/11/2011 | 12:56

If the moneys been withdrawn fingers crossed it will go through soon. Normal agent response time is 48 hours so give it another 18 on the agent message. However, they are a bit busy at the moment so you could find it takes longer. Fingers crossed though your payment has gone through so the top up will register soon.

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Message 5 of 9
by: splodger46
on: 23/11/2011 | 12:58

done that says i dont have goody bag

Message 6 of 9
by: giffgafful
on: 23/11/2011 | 13:01

@splodger46 wrote:

done that says i dont have goody bag


If you wanted one, did you specifically buy one? You do not get them automatically. That is why I am mentioning this.

Message 7 of 9
Highlighted
by: splodger46
on: 23/11/2011 | 13:03
yes paid 4 a 10 pound goody bag Smiley Happy
Message 8 of 9
by: rayhoo
on: 23/11/2011 | 13:03

@splodger46 wrote:

i paid 4 a top up on the 21st on my debit card and still waiting 4 it go on 10 left my account yesterday i also sent a message to giff gaff ova 30 hours ago and still awaiting response


Take a look here to see how credit, and goodybags work:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/CREDIT-AND-GOODYBAG-CONFUSION/m-p/988713/me...

Message 9 of 9