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transfered number to another network and recieved an email stating myh goodybag was charged.

Started by: pikachu212
On: 11/02/2019 | 19:22
Replies: 4
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by: pikachu212
on: 11/02/2019 | 19:22

I used the PAC number you provided to transfer my number to another network. I have now recieved a message from giff gaff telling me my goodybag that was due on the 17th was updated today 11th and will reacur on March 11th.

 

I want to request a full refund on any charges that have been made. I had expressed before that I was unhappy with your network and its supposidley "unlimited" policy, this lead me to find a new network provider.

 

Please address this matter immediatley.

Message 1 of 5
by: figment_uk
on: 11/02/2019 | 19:35

@pikachu212

 

 

 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 5
by: natty88
on: 11/02/2019 | 19:36

@pikachu212 please head here switch all recurring payments of http://giffgaff.com/profile/payment-details 

 

Then inquire with the agents here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

 

Allow up to 24 hrs for replies although usual time frame is 3to5hrs 

 

agents work from 8am to 11pm daily 

 

the agents will reply via here 

 

https://giffgaff.com/support/questions 

 

Once agents get back to you Go back to the payments page and delete card details of and click save my details 

Get a free giffgaff Sim
Message 3 of 5
by: giffgaff20147
on: 11/02/2019 | 19:37

@pikachu212

Hello you need to contact agents for refunds that’s upto them to decide https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/

 

Only you can change settings giffgaff can’t ,

you must leave the card payment was taken from for goodybag as refunds can only go on that card it takes upto 5 working days to reach your bank card 

 

you must after recieving any refund do this 

you need to remove any card details here
http://giffgaff.com/profile/payment-details
Also turn off reacure goodybag and auto topup off on same link ,
When you make changes after scroll down to save settings

Sim will deactivate after 6 months of none use ,

If you want to take your number to another network get your PAC code from giffgaff and give it to new network ,for PAC either dial 43431 or online
here http://giffgaff.com/help/pac-code-request

Once requested the PAC code will be sent within 10 minutes via text message or you can view the PAC Code instantly on your dashboard here http://www.giffgaff.com/dashboard

Your PAC Code is valid for 30 days, please use up any remaining airtime credit, goodybag/gigabag allowances on your account as the allowances cannot be refunded unless you joined giffgaff in last 14 daynnn , cancel account here for refund https://giffgaff.com/support/about-giffgaff/right-to-cancel

You can donate your credit to charity if you want
https://community.giffgaff.com/t5/Blog/Give-to-charity-with-your-airtime-credit/ba-p/8905666

Message 4 of 5
by: clikasarus
on: 11/02/2019 | 19:43

 @pikachu212 Hi welcome to giffgaff and the community

 

•First make sure you turn off any auto payments and recurring goodybags here

 

Payment Details

 

•You will have to contact a agent as they are the only ones who can issue a refund try here ⬇️

 

 Top up & Balances

 

•But please be patient as it could take upto 24 hours for them to reply which you can view here⬇️

 

Agent answers

 

hope this has been helpful for 👍🏻

Get a free giffgaff Sim
Message 5 of 5