Knowledge Base

trying to return a phone problem

Started by: deanoxxx7
On: 02/07/2014 | 21:34
Replies: 8

by: deanoxxx7
on: 02/07/2014 | 21:34


I am trying to return a phone for repair but everytime i get to the page where you choose whats wrong i get sent to the diagnostic page and it hangs for ever,,, wondered if anyone elae was having this problem.


Message 1 of 9
by: steflouise
on: 02/07/2014 | 21:35
could you try using a different browser as internet explorer does this for me i use chrome now
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Message 2 of 9
by: arthur1234567
on: 02/07/2014 | 21:35

try using different browser or laptop

Message 3 of 9
by: timwilliams25
on: 02/07/2014 | 21:37

Try clearing your internet browser history/cookies as this will ensure the computer thinks it is the first time you have viewed the page rather than keep diverting you to the same holding page.

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Message 4 of 9
by: ben_brown1
on: 02/07/2014 | 21:37
Try to use a different browser
Message 5 of 9
by: jurgenk
on: 02/07/2014 | 21:38
contact an agent here
check for replies here
It may take up to 24 hours for them to reply. Usually takes no longer then 2 hours.
Message 6 of 9
by: clinteastwood50
on: 02/07/2014 | 21:39
Try switching off & rebooting your device
Message 7 of 9
by: deanoxxx7
on: 02/07/2014 | 21:39

thx folks,,,,,tried 4 browsers and 2 computers.... still no joy Smiley Sad



Message 8 of 9
by: adscan
on: 02/07/2014 | 21:41
use another browser or delete your cookies and try again.
Message 9 of 9