trying to return a phone problem

[#1]

Hi 

I am trying to return a phone for repair but everytime i get to the page where you choose whats wrong i get sent to the diagnostic page and it hangs for ever,,, wondered if anyone elae was having this problem.

[#2]

could you try using a different browser as internet explorer does this for me i use chrome now

[#3]

try using different browser or laptop

[#4]

Try clearing your internet browser history/cookies as this will ensure the computer thinks it is the first time you have viewed the page rather than keep diverting you to the same holding page.

[#5]

Try to use a different browser

[#6]

contact an agent here https://giffgaff.com/support/ask
check for replies here https://giffgaff.com/support/questions
It may take up to 24 hours for them to reply. Usually takes no longer then 2 hours.

[#7]

Try switching off & rebooting your device

[#8]

thx folks,,,,,tried 4 browsers and 2 computers.... still no joy

[#9]

use another browser or delete your cookies and try again.