Knowledge Base


Started by: moniq51790
On: 15/03/2019 | 18:41
Replies: 4

by: moniq51790
on: 15/03/2019 | 18:41

Hi there I have recently tranfered over from ee to giff ,on a £10 sim unlimited minutes texts etc,my old number tranfered over today

I have just recived a message from giff gaf saying ive used o.o2 from autotop up disabled

what is this ive paid for a sim for a month 

Message 1 of 5
by: nerakb
on: 15/03/2019 | 18:45 edited: 15/03/2019 | 18:52

Welcome onboard @moniq51790


The 2p balance is a known glitch.In your case,you've gained 2p.

Call 43430 (top up number,free to call from an active giffgaff sim),select option 2 and listen to the recorded message. 


What exactly does the recorded message tell you? 

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

Get a free giffgaff Sim

Message 2 of 5
by: figment_uk
on: 15/03/2019 | 18:49



If that message appeared on your phone after you made a call or sent a text, it is a credit balance - you are 2p richer than you thought!   A couple of pence is sometimes added to an account during SIM activation - giffgaff have never explained why. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 3 of 5
by: hezp
on: 15/03/2019 | 19:34
The 2p is credit. I am inclluding some info for you re the 2 Giffgaff Tariffs as newcomers can find them confusing.
***The difference between GOODYBAGS & AIRTIME: The 2 Giffgaff Tariffs***
The 2 Giffgaff Tariffs can be a bit confusing. This information explains them.
*****GOODYBAG is a monthly allowance for Texts, Calls & Data, plus free Giffgaff to Giffgaff calls - it expires at the end of 30 or 31 days from when you bought it.
Goodybag minutes can be used to call any UK landline numbers that start with 01, 02, 03, and UK mobiles starting with 071 to 075 and 077 to 079.
*****AIRTIME is a PAY- AS-YOU-GO allowance which is used for Multimedia Message Services (MMS), used abroad, for outside the EU area & for 0870, 118 etc. numbers & lasts until it runs out. Plus for the first 3 months after top-up you have free Giffgaff to Giffgaff calls.
****AIRTIME Charges: Calls @ 15p a minute, Texts 5p, Data 5p per MB, Voicemail 8p a call.
+++++ Picture messages (MMS) to giffgaff and other mobiles (max 300KB) 16p per MMS****
(Goodybags do NOT include MMS)
Click on this link to see all Calls & Tariffs to UK mobiles:
You can buy both types of credit from your account's Homepage at
If you do decide on a Goodybag you will be able to tick for it to re-occur on the same day each month.

if you have credit in your Airtime Pay-as-you-go account click on this link for the information of how to buy a Goodybag with it:
Call 43430 & click on OPTION 2 to buy a Goodybag and follow the prompts given to
exchange your Airtime credit for Goodybag

Message 4 of 5
by: giffgaff20147
on: 15/03/2019 | 19:36


Hello adding credit does not buy goodybag you need do that manually out of your credit either dial 43430 and choose option 2 goodybags , or If you have airtime credit and wish to exchange it for a goodybag then simply follow the steps below
1. Login -
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"
If lyou have any issues following the steps above please check out this pictorial guide

Missing credit if you have not enough now to buy goodybag please contact agents they may replace the credit
We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened
Agents can take upto 24 hours to reply but are normally quite quick.

Message 5 of 5