Hi there I have recently tranfered over from ee to giff ,on a £10 sim unlimited minutes texts etc,my old number tranfered over today
I have just recived a message from giff gaf saying ive used o.o2 from autotop up disabled
what is this ive paid for a sim for a month
Welcome onboard @moniq51790
The 2p balance is a known glitch.In your case,you've gained 2p.
Call 43430 (top up number,free to call from an active giffgaff sim),select option 2 and listen to the recorded message.
What exactly does the recorded message tell you?
If that message appeared on your phone after you made a call or sent a text, it is a credit balance - you are 2p richer than you thought! A couple of pence is sometimes added to an account during SIM activation - giffgaff have never explained why.
Hello adding credit does not buy goodybag you need do that manually out of your credit either dial 43430 and choose option 2 goodybags , or If you have airtime credit and wish to exchange it for a goodybag then simply follow the steps below
1. Login - 2. Go to the "Top-up" section of the website 3. Select the goodybag/gigabag you wish to buy and then click “select button”. 4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag" 5. Click "Continue" without ticking the box to recur your goodybag 6. Click "Exchange airtime credit"
If lyou have any issues following the steps above please check out this https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing... pictorial guide
Missing credit if you have not enough now to buy goodybag please contact agents they may replace the credit
We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Something-else/form/
Agents can take upto 24 hours to reply but are normally quite quick.