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use of minutes

Started by: bagheera47
On: 05/12/2018 | 17:53
Replies: 3
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by: bagheera47
on: 05/12/2018 | 17:53

hi dear.... can you tell me please if the allowance minute are just for giffgaff network users only,or they can be used to any network? thanks a lot

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by: jt_21
on: 05/12/2018 | 18:02 edited: 05/12/2018 | 18:03

@bagheera47 wrote:

hi dear.... can you tell me please if the allowance minute are just for giffgaff network users only,or they can be used to any network? thanks a lot

@bagheera47 Goodybags cover calls to uk landlines and mobiles when you are in the uk , see https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

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by: geraldprice
on: 05/12/2018 | 17:59
Hi @bagheera47 It is for any network.
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by: jt_21
on: 05/12/2018 | 18:02 edited: 05/12/2018 | 18:03

@bagheera47 wrote:

hi dear.... can you tell me please if the allowance minute are just for giffgaff network users only,or they can be used to any network? thanks a lot

@bagheera47 Goodybags cover calls to uk landlines and mobiles when you are in the uk , see https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

Message 3 of 4
by: lawhui
on: 05/12/2018 | 20:42

Hi @bagheera47

 

The minutes in your goodybag are valid for 'normal' / 'standard' numbers eg phoning say a EE mobile phone number will be a standard number. The following should help:

 

Goodybags include "UK minutes" for the following calls:

  • standard landline numbers starting 01 and 02
    excluding Jersey, Guernsey and Isle of Man landline numbers (see Prefix listings section) and
    excluding various non-landline 01 and 02 numbers (see Prefix listings section)
  • non-geographic numbers starting 03
  • standard mobile numbers starting 071075 and 077079
    excluding Jersey, Guernsey and Isle of Man mobile numbers (see Prefix listings section) and
    excluding various non-mobile 07 numbers (see Prefix listings section).

Goodybags also include:

  • text messages to all standard UK landline and mobile numbers
    excluding Jersey, Guernsey and Isle of Man landline and mobile numbers and
    excluding various non-landline 01 and 02 numbers and non-mobile 07 numbers
  • an allowance of UK data usage
  • voicemail on 443 (each call takes one minute from the allowance).

https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

 

However, a free giffgaff to giffgaff service feature is available providing you meet the requirements:

Additional universal giffgaff benefits while you are in the UK:

  • calls, video calls and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days)

https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...

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