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using giffgaff in France

Started by: jamesfranknesbitt
On: 12/05/2015 | 09:35
Replies: 9
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by: jamesfranknesbitt
on: 12/05/2015 | 09:35
I'm off to France in the summer for three months and wondered what is the best way to use giffgaff.
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by: emmett2020
on: 12/05/2015 | 09:42
Using giffgaff is not cheap abroad see the link below for the rates

Http://giffgaff.com/inde/international

You could try using three they have a feel free at home thibg on pay monthly and pay as you go worth a look at as i use them for internet far better than giffgaff plus unlimited data is truly unlimited
Get a free giffgaff Sim
Message 4 of 10
by: 147brian21573
on: 12/05/2015 | 09:38
Please check here for international/roaming charges:
http://giffgaff.com/index/international.
Also a good guide ..
http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

Don't buy a goodybag as they can NOT be used outside the UK

You'll need airtime credit
Message 2 of 10
by: davejybandit
on: 12/05/2015 | 09:38

There is only one way, so I guess it's the "best way". Top-up credit, use your phone. That's it!

 

Dialing within EU and select countries plus calls to voicemail (charged in per second increments after first 30 seconds)18p per minute
Receiving calls (charged in per second increments)4p per minute
Sending texts5p per
text
Receiving textsFree
Picture messages (MMS) to a UK mobile16p per MMS
Picture messages (MMS) to any other mobile24p per MMS
Data Roaming*19p per MB
Message 3 of 10
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by: emmett2020
on: 12/05/2015 | 09:42
Using giffgaff is not cheap abroad see the link below for the rates

Http://giffgaff.com/inde/international

You could try using three they have a feel free at home thibg on pay monthly and pay as you go worth a look at as i use them for internet far better than giffgaff plus unlimited data is truly unlimited
Get a free giffgaff Sim
Message 4 of 10
by: mathew40
on: 12/05/2015 | 09:45
Hi there @jamesfranknesbitt
giffgaff works anywhere in the world, but goodybags/gigabags are ONLY for use in the UK, so you'll need to Top Up and add "Airtime credit" to your account, whilst either calling abroad or using giffgaff abroad.
To take a look at the international prices,click onto this link http://giffgaff.com/index/international

Please also check out this fantastic guide here http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
Get a free giffgaff Sim
Message 5 of 10
by: navvy
on: 12/05/2015 | 09:48
Cancel your recurring goodybag, as they don't apply outside the UK.

Just keep plenty of airtime credit, since you will be using Roaming in the EU. Ignore the international rates to France. It is the roaming rates that will apply.
Message 6 of 10
by: bugzbunny
on: 12/05/2015 | 09:49
Hi @jamesfranknesbitt and thanks for visiting the community

Giffgaff SIMs are enabled for international roaming by default. Giffgaff, via O2, covers a lot of countries so you shouldn't have a problem using your phone in France.

You will need airtime credit to use your phone abroad, as goodybags are UK only. Also,

data/internet usage (data roaming) is expensive, 19p/mb in the EU, £5/mb everywhere else!! It's best to stick to wifi!

Complete International prices can be found here http://giffgaff.com/index/international
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE

Message 7 of 10
by: sidebottoms
on: 25/05/2016 | 14:23
French 2016
Message 8 of 10
by: br1anst0rm
on: 03/10/2016 | 00:03

There are various threads and guides in the forums about using your phone abroad, and roaming (which may or may not be the same thing!).

 

I have a dual SIM phone so rarely consider using giffgaff when travelling in the EU.  But I just happened to browse this thread ahead of a trip to France, and I find some of the posts a bit puzzling.  For example,

 

147brian21573 wrote:

 

Please check here for international/roaming charges:
http://giffgaff.com/index/international.
Also a good guide ..
http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

Don't buy a goodybag as they can NOT be used outside the UK

You'll need airtime credit

 

That seems pretty clear.  You can't use a goodybag (or gigabag...) outside the UK;  you have to meet any usage charges out of airtime credit.

 

But then if you look at the "using your mobile abroad" guide at the link provided, it's not quite that simple.  There are different tariffs.  The guide contains the following text:

 

 "How your usage is charged.

 ....goodybags and gigabags are only valid in the UK and your usage abroad is charged out of your airtime balance. However, if you have an active goodybag or gigabag then you will get reduced calls, texts and data in the EU only...... "

 

So, confirmation that you can't pay for foreign usage from a goody/gigabag.  But wait, what's that bit I have underlined?

 

So you go to the pricing page, and this is what you find......a table for charges in the EU and selected other countries, which has two separate tariff columns - one headed "with a Plan" (which has a lower set of charges) and the other headed "without a Plan" (with higher charges).

 

So .... is a "Plan" the same as a goody/gigabag?  If it is, why not say so?  Where has this otherwise unmentioned "Plan" come from?

 

If you stitch the separate bits of guidance together, what it seems to be saying is:

 

You cannot pay for overseas/roaming usage directly from a goody/gigabag.  Costs must be paid by airtime credit.   But if you happen to have an active goody/gigabag [aka "a Plan"] on your account, then in the EU and selected other countries, you will be eligible for a reduced [lower] tariff for overseas calls, texts and data.  Those usage costs will however still be charged to your airtime credit balance.

 

There are two points here.  One is that the actual tariff arrangements are a bit complicated (....you can't use goodybags abroad, but if you have one, it qualifies youfor a discounted rate or lower tariff for roaming charges...).  The other point is that the guidance is poorly explained, incoherent, and located in at least two if not three different places - apart from whatever is said in replies to specific forum questions.

 

Seems to me there is a need for rationalisation, simplification, and better presentation of the charging arrangements for usage in the EU and indeed elsewhere.  For starters, the confusion or ambiguity of what is a "Plan", and whether it is the same as a goodybag, needs to be sorted out - sharpish!

Message 10 of 10