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waqs20171996 has a question about Found sim

Started by: waqs20171996
On: 14/03/2018 | 15:41
Replies: 2
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by: waqs20171996
on: 14/03/2018 | 15:41
I have just barred my SIM card and phone as I lost it however I found it about 10 minutes after, how can I unbar my phone and SIM card? Thanks
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by: gizmo420
on: 14/03/2018 | 15:44
@waqs20171996

You can not unblock the sim as it is killed dead and you will need to wait for a replacement sim in the post

you blacklisted your handset but finally found it, please let us know and we'll unblock it for you. We'll need your handset's IMEI. Don't worry its easy to find, just dial *#06# and it will be displayed on your phone.

Send your IMEI number to us by contacting our agents here.

In order to have the handset / IMEI bar lifted, the replacement SIM must have been received and fully activated.

PLEASE NOTE: The handset / IMEI bar can take up to 5 working days to be removed by the escalations / tech team.

more info here

https://community.giffgaff.com/t5/Solve-your-questions/I-ve-recovered-my-lost-stolen-phone-SIM-how-d...
Get a free giffgaff Sim
Message 3 of 3
by: williamwalker
on: 14/03/2018 | 15:43

Hi @waqs20171996

If you've just done it and just contacted an agent contacted them again they may be able to stop it 

https://support2.giffgaff.com/app/ask

A agent will get back to you within 24 hours usually much sooner 

Hope this helps

Message 2 of 3
by: gizmo420
on: 14/03/2018 | 15:44
@waqs20171996

You can not unblock the sim as it is killed dead and you will need to wait for a replacement sim in the post

you blacklisted your handset but finally found it, please let us know and we'll unblock it for you. We'll need your handset's IMEI. Don't worry its easy to find, just dial *#06# and it will be displayed on your phone.

Send your IMEI number to us by contacting our agents here.

In order to have the handset / IMEI bar lifted, the replacement SIM must have been received and fully activated.

PLEASE NOTE: The handset / IMEI bar can take up to 5 working days to be removed by the escalations / tech team.

more info here

https://community.giffgaff.com/t5/Solve-your-questions/I-ve-recovered-my-lost-stolen-phone-SIM-how-d...
Get a free giffgaff Sim
Message 3 of 3